Jason Hernandez
Eastvale,CA
Overview
6
6
years of professional experience
2
2
Languages
Work History
Store Administrator
Spectrum Charter
09.2022 - Current
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Motivated and trained 7 team members to meet and exceed sales goals through positive reinforcement.
- Analyzed performance metrics, identifying trends and implementing necessary adjustments for continuous improvement.
- Enhanced team productivity by providing timely assistance to colleagues with technical inquiries.
- Increased first-call resolution rate through effective problem-solving and clear communication skills.
Area Sales Manager
Strategic Marketing AT&T
09.2020 - 09.2022
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Provided sales and customer service assistance to walk-in traffic
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Hired, mentored and motivated 17 sales professionals to service customer accounts and target metrics.
- Accompanied sales reps in field for ride-alongs to teach, observe and work one-on-one.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Led sales region to increase sales and boost team morale.
- Fostered a positive work environment within the sales team by encouraging open communication, teamwork, and mutual support among team members.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Door-to-Door Sales Representative
Strategic Marketing AT&T
04.2019 - 09.2020
- Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
- Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
- Established trust with potential clients using transparent communication methods and honest assessments of their requirements.
- Generated new leads for the sales team by conducting thorough market research and identifying target neighborhoods.
- Reduced ticket backlog by prioritizing tasks and managing workload effectively.
Skills
- Sales process management
- CRM management
- Objection handling
- Lead qualification
- IT diagnostics
- Ticket support system management
- Desktop support
- Helpdesk support
- Project management and cross-functional collaboration
- Helpdesk ticket resolution
- Project management and cross-functional collaboration
- Attention to detail
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Store Administrator
Spectrum Charter
09.2022 - Current
Area Sales Manager
Strategic Marketing AT&T
09.2020 - 09.2022
Door-to-Door Sales Representative
Strategic Marketing AT&T
04.2019 - 09.2020
High School Diploma -
Eleanoor Roosevelt High School
Summary
Experienced with technical support and issue resolution, ensuring efficient problem-solving and user satisfaction. Utilizes effective communication and troubleshooting skills to address technical challenges. Track record of maintaining system reliability and enhancing user experience.
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