Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mikayla Perez

Mannsville

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

13
13
years of professional experience

Work History

Member Specialist

JLBOR
06.2024 - Current
  • Managed membership database, ensuring accurate record-keeping and timely updates as needed.
  • Contributed to long-term strategic planning related to membership growth and retention goals.
  • Evaluated feedback from members regularly, implementing necessary changes based on their input and suggestions.
  • Enhanced member satisfaction by promptly addressing and resolving inquiries and concerns.
  • Assisted in organizing events that fostered a sense of community among members.
  • Handled sensitive member information, maintaining strict confidentiality at all times.
  • Implemented effective communication strategies for better member engagement and retention.
  • Educated members on available benefits and resources, increasing utilization of services provided.
  • Provided administrative support to management, streamlining operations within the organization.
  • Opened customer accounts and provided deposit and withdrawal receipts.
  • Maintained full contact list of board members, board member appointment dates, term of appointments and board member biographies.
  • Created and maintenance up-to-date board planning calendar to outline matters on board's agenda.
  • Signed official documents and board minutes.
  • Notified [Number] board members of meetings and kept detailed record of board attendance.
  • Wrote clear, brief notes to record all motions and decisions of meetings.
  • Distributed copies of board minutes and actions to [Number] members after each meeting.
  • Updated, maintained and safely stored minute books and other legal documents.
  • Managed business office by maintaining equipment, ordering inventory and distributing supplies.
  • Conducted general board correspondence and kept records of all correspondence.
  • Coordinated logistics for special events involving the Board including conferences and workshops aimed at fostering professional development and growth within organization.
  • Maintained board binder containing governing documents, policies and written consents.
  • Filed paperwork and organized computer-based information.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Answered high volume of phone calls and email inquiries.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

Front Desk Receptionist/Referral Coordinator

Samaritan Health
04.2022 - Current
  • I am responsible to handle incoming and outgoing referrals
  • I am very skilled with computer work, contacting offices, and handling patient information
  • On the daily basis I have to be very organized in order to do my job efficiently
  • I have to be very motivated for my current position as I am working alone most of the time
  • I stay on task and take pride in creating a good work flow
  • I talk with patients regularly and everyone will tell you how patient and empathetic I am

Medical Receptionist

Samaritan Medical Center
04.2022 - 06.2024
  • I have been a receptionist for a few years now with Samaritan
  • I was working for a Maternity Unit, and most recently Wound and Primary Care
  • I have experience working with referrals, which is what I am mostly doing right now
  • I speak well with patients, have experience with some billing and Insurances and am self motivated
  • I take pleasure in multi tasking and getting things done in a timely manner
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.

Unit Assistant

Samaritan Medical Center
07.2018 - 07.2022
  • Record patients' medical history, vital statistics, or information such as test results in medical records
  • Prepare treatment rooms for patient examinations, keeping the rooms neat and clean
  • Interview patients to obtain medical information and measure their vital signs, weight, and height
  • Clean and sterilize instruments and dispose of contaminated supplies
  • Show patients to examination rooms and prepare them for the physician
  • Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing
  • Contact medical facilities or departments to schedule patients for tests or admission
  • Change dressings on wounds
  • Set up medical laboratory equipment
  • Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms
  • Greet and log in patients arriving at office or clinic
  • Inventory and order medical, lab, or office supplies or equipment
  • Enhanced patient care by efficiently managing unit operations and maintaining a well-organized environment.
  • Maintained accurate patient records, enabling informed decision-making by healthcare professionals.
  • Supported nursing staff during emergencies by quickly responding to calls for assistance and performing required tasks.
  • Streamlined administrative tasks for improved efficiency in the unit, ensuring timely completion of duties.
  • Managed inventory of essential supplies for the unit, minimizing stock shortages or delays in service delivery.
  • Facilitated efficient discharges by preparing necessary documentation, resulting in streamlined processes for both staff and patients.
  • Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Front End Supervisor

Sam's Club
01.2016 - 11.2016
  • Direct and supervise employees engaged in sales, inventory- taking, reconciling cash receipts, or in performing services for customers
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
  • Inventory stock and reorder when inventory drops to a specified level
  • Instruct staff on how to handle difficult and complicated sales
  • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
  • Assign employees to specific duties
  • Enforce safety, health, and security rules
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise

Teacher's Assistant

Northpoint Bible College
09.2014 - 01.2016
  • I have helped my professor as a teacher's assistant
  • I was responsible for grading, organizing and creating an online course
  • I helped re create the material for the accreditation acceptance of the college as well

Assistant Director for Community Service Team

Northpoint Bible College
09.2013 - 12.2015
  • When I was in college I helped head up a department for community service
  • I oversaw each department/organization that we had, organized team meetings and logged the meeting minutes

Camp Counselor

Shepherds Camp
05.2012 - 08.2012
  • I was in charge of 5 new campers every week
  • I would help them with their day to day activities such as bathing them, toileting them and feeding them
  • We would have games and songs for them every day
  • For those who were physically able sports and different crafts to play
  • The disabilities varied from mental to physical from ages 15 to 99 years old

Education

Double Bachelors - Bible Theology/World Missions

North Point Bible College
Haverhill, MA
05-2016

High School Diploma -

South Jefferson CSD
Adams NY
06-2012

Skills

  • Membership management
  • Database maintenance
  • Event coordination
  • Customer relationship management
  • Strategic planning
  • Communication strategies
  • Administrative support
  • Record keeping
  • Data entry
  • Patient scheduling
  • Time management
  • Data entry proficiency
  • Strong interpersonal skills
  • Customer service

Timeline

Member Specialist

JLBOR
06.2024 - Current

Front Desk Receptionist/Referral Coordinator

Samaritan Health
04.2022 - Current

Medical Receptionist

Samaritan Medical Center
04.2022 - 06.2024

Unit Assistant

Samaritan Medical Center
07.2018 - 07.2022

Front End Supervisor

Sam's Club
01.2016 - 11.2016

Teacher's Assistant

Northpoint Bible College
09.2014 - 01.2016

Assistant Director for Community Service Team

Northpoint Bible College
09.2013 - 12.2015

Camp Counselor

Shepherds Camp
05.2012 - 08.2012

Double Bachelors - Bible Theology/World Missions

North Point Bible College

High School Diploma -

South Jefferson CSD

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Mikayla Perez