Hi, I’m
Mikayla Pitts
Denver,CO
Summary
Operations professional experienced in developing solutions and enhancing customer experiences. Brings dedication to continuous improvement, knowledge of workflow optimization and background with organizational enhancements. Looking to put knowledge and abilities to good use in leadership position focused on driving business success.
Overview
4
years of professional experience
Work History
Made RenovationDenver, CO
Account Manager
04.2022 - 07.2022
Job overview
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Maintained diligent records
- Liaised between account holders and various departments.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
- Introduced new processes to improve account and market tracking for better data analysis.
- Educated clients on new service and updated account information to maintain high standards of client service.
- Managed book of business worth $150,000+ across 30 accounts.
SonderDenver, CO
Senior Procurement Agent
09.2021 - 04.2022
Job overview
- Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
- Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations.
- Identified new and more cost-effective suppliers through participation in industry networking events, purchasing advantageous packages and cutting costs.
- Researched new vendors and partners to obtain most cost-effective pricing for goods, saving company close to $1,000,000 in one year.
- Input all data into system using NetSuite and recorded order updates with 99.9% accuracy.
- Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue and profits.
- Promoted superior customer experiences by leveraging understanding of color, trends, styles, benefits and product value perception.
- Maintained energy and enthusiasm in fast-paced environment.
HavenlyDenver, CO
Interior Designer
02.2021 - 07.2021
Job overview
- E-Design 3-4 full designs per week
- Developed space planning concepts, color palette selections and textile presentations.
- Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
- Designed floor plans, elevations, 3D perspective views and material boards for review and presentation.
- Participated in furniture selection and documentation of specifications.
- Consulted with clients to determine architectural preference to meet overall design goals.
- Created professional presentations using Photoshop, Homestyler, and sometimes AutoCAD to creatively communicate design intent and direction.
- Transformed uninspiring areas into warm and inviting living spaces using various lighting fixtures, materials and products.
SonderThornton, CO
Procurement Agent
01.2019 - 03.2020
Job overview
- Point of contact for many internal teams to go over process improvements
- Monitored all purchase requisitions and handled adjustments with vendors.
- Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers.
- Established and managed supplier and vendor relationships.
- Created and Implemented Tech Tools
- Produce mass volume of purchase orders per day
- Reviewed and placed orders
- Collaborated with internal and external customers and managed all pricing and availability of all products.
- Conducted vendor and compliance reviews and recommended corrective actions.
- Design Audited
- Identified new and more cost-effective suppliers through participation in industry networking events, purchasing advantageous packages and cutting costs.
- Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue and profits.
Design ForceDenver, CO
Opperations Assistant
09.2017 - 11.2018
Job overview
- Greeted guests in with friendliness and professionalism.
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Answered incoming calls, processed requests and relayed messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
- Kept team efficient and on-task by maintaining well-stocked and organized supplies.
- Communicated proactively with supervisors, immediately explained issues and teamed on appropriate solutions.
Education
University of Northern ColoradoGreeley, CO
from Psychology
Rocky Mountain College of Art And DesignDenver, CO
from Sustainable Interior Design
Community College of AuroraAurora, CO
from Business
Skills
- Overcoming Objections
- Project Management
- Lead Generation
- Account Management
- Teamwork and Collaboration
- Business Development
- Opportunity Identification
- Time Management
- Google Suites
- Verbal and Written Communication
- Operational Efficiency
- Adobe expertise
- Forecasting abilities
Timeline
Account Manager
Made Renovation
04.2022 - 07.2022
Senior Procurement Agent
Sonder
09.2021 - 04.2022
Interior Designer
Havenly
02.2021 - 07.2021
Procurement Agent
Sonder
01.2019 - 03.2020
Opperations Assistant
Design Force
09.2017 - 11.2018
University of Northern Colorado
from Psychology
Rocky Mountain College of Art And Design
from Sustainable Interior Design
Community College of Aurora
from Business
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