Mikayla Potter
Tecumseh,OK
Overview
1
1
Certification
Work History
Assistant Manager
Taco Bell
2022 - 2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Barista Shift Supervisor
Dunkin' Donuts
2021 - 2022
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
Budtender
Mr. Releaf
2020 - 2022
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Restocked supplies and arranged displays.
- Weighed, prepared and packaged different types of products.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
- Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
Crew Member
KFC
2018 - 2020
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Night Manager
Claire's Stores
2016 - 2018
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
- Trained and mentored new and existing staff to achieve best practices.
- Ensured safety of guests through thorough monitoring of property, conducting security checks, and addressing potential risks.
Childcare Assistant Teacher
Bright Beginnings Daycare
2015 - 2016
- Assisted in maintaining a clean and orderly classroom environment, ensuring compliance with health and safety regulations while supporting an optimal learning space for students.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
- Communicated regularly with parents about daily activities and behaviors.
- Served as a reliable source of support for lead teacher during times of absence or need for additional assistance in the classroom.
- Contributed to a safe and nurturing environment by closely monitoring children during indoor and outdoor playtime sessions.
Animal Handler
Little River Zoo
2013 - 2015
- I Participated in ongoing professional development opportunities related to animal care best practices.
- Assisted in tours that involved animal handling
- Educated visitors and staff on proper animal care and handling.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
Education
Noble High School
Noble, OKSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Workload management
- Conflict resolution
- Retail operations
- Team building
- Employee scheduling
- Customer rapport
- Recruiting and interviewing
- Sales strategies
- Strategic planning
- Sales growth
- Policy enforcement
- Orientation and training
- Cost control
- Budgeting and finance
- Multitasking and organization
- Team collaboration
- Strategic thinking
- Adaptability and flexibility
- Verbal and written communication
- Workplace safety compliance
Certification
- ServSafe Certification
- MIKAYLA POTTER
- For successfully completing the standards set forth for the ServSafe Food Protection Manager Certification Examination, which is accredited by the American National Standards Institute (ANSI)–Conference for Food Protection (CFP).
- Certificate Number: 24826239
- Date of Examination: 2023-11-17
- Exam Form Number: 10814
- Date of Expiration: 2028-11-17
- Sherman Brown, Executive Vice President, National Restaurant Association Solutions
- In accordance with Maritime Labour Convention 2006, Resolution ADM N 048-2013 (Regulation 3.2, Standard A3.2)
- 2007 National Restaurant Association Educational Foundation (NRAEF). All rights reserved. ServSafe and the ServSafe logo are trademarks or registered trademarks of the National Restaurant Association.
- This document cannot be reproduced or altered.
- Contact us with questions at 233 S. Wacker Drive, Suite 3600, Chicago, IL 60606-6383 or servsafe@restaurant.org.
Timeline
Assistant Manager
Taco Bell
2022 - 2025
Barista Shift Supervisor
Dunkin' Donuts
2021 - 2022
Budtender
Mr. Releaf
2020 - 2022
Crew Member
KFC
2018 - 2020
Night Manager
Claire's Stores
2016 - 2018
Childcare Assistant Teacher
Bright Beginnings Daycare
2015 - 2016
Animal Handler
Little River Zoo
2013 - 2015
Noble High School