Mikayla Ramsey
Norwich,CT
Summary
Passionate and responsible Resident Assistant with proficiency in empowering individual self-sufficiency. Attentive care professional focusing on individuals' unique needs and comforts. Empathetic cultivator of safe and nurturing environment for building meaningful relationships with residents and families.
Overview
4
4
years of professional experience
Work History
Resident Assistant
Penn State Berks ResLife
08.2023 - Current
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
- Mediated conflict resolution with roommates and other residence hall members to promote peace, order and positive relationships.
- Established and enforced residence hall policies and quiet hours to establish safe and respectful living environment.
- Provided crisis intervention and support services to students to minimize intensity of emotional, mental and behavioral reactions to crisis.
- Developed and implemented programs, study groups and mentoring to promote student success.
Waitress/Delievery Driver/Hostess/Busser/Cashier
Jacks Brick Oven
11.2021 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Used cash registers and credit card machines to cash out customers.
Resident Assistant
Penn State University ResLife
06.2023 - 08.2023
- Mediated conflict resolution with roommates and other residence hall members to promote peace, order and positive relationships.
- Provided crisis management and intervention during emergency situations.
- Promoted culture of respect and understanding among students.
- Helped develop and implement programs to foster community growth and development.
- Developed and enforced safety policies and procedures to drive safety and well-being of students.
- Mentored and coached students to foster positive relationships and encourage successful academic achievement.
Waitress
Berkshire Family Restraunt
10.2022 - 05.2023
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Informed customers about daily and seasonal specials.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Sandwich Maker
Vocatura's Bakery
08.2019 - 11.2021
- Greeted guests, promoted specials, and took orders.
- Executed sandwich artistry duties with very low occurrence of errors.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Master of Science - Occupational Science
Penn State Mont Alto
Mont Alto, PA05.2027
Bachelor of Science - Occupational Science
Penn State Mont Atlo
Mont Alto, PA12.2025
Associate of Science - Occupational Therapist Assistant
Penn State Berks
Reading, PA12.2024
High School Diploma -
Norwich Free Academy
Norwich, CT06.2022
Skills
- Resident Support
- Student Advisory
- Moral Conduct
- Student Leadership
- Activity Planning
- Public Speaking
- Supportive
- Student Engagement
- Critical Thinking
- Community Involvement
Timeline
Resident Assistant
Penn State Berks ResLife
08.2023 - Current
Resident Assistant
Penn State University ResLife
06.2023 - 08.2023
Waitress
Berkshire Family Restraunt
10.2022 - 05.2023
Waitress/Delievery Driver/Hostess/Busser/Cashier
Jacks Brick Oven
11.2021 - Current
Sandwich Maker
Vocatura's Bakery
08.2019 - 11.2021
Master of Science - Occupational Science
Penn State Mont Alto
Bachelor of Science - Occupational Science
Penn State Mont Atlo
Associate of Science - Occupational Therapist Assistant
Penn State Berks
High School Diploma -
Norwich Free Academy
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