Mikayla Reed
Boulder Creek,CA
Summary
Friendly professional with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.
Overview
6
6
years of professional experience
Work History
Personal Trainer
Anytime Fitness Santa Cruz
Santa Crux
02.2023 - 03.2024
- Responded promptly to customer inquiries regarding services offered or upcoming events.
- Conducted assessments to evaluate clients' current physical condition, strength, flexibility, and body composition.
- Provided instruction in stretching techniques to improve flexibility and reduce risk of injury.
- Provided instructions in proper form, technique, and safety when performing exercises.
- Developed personalized fitness programs for clients based on their individual goals and needs.
Waitress
The View at The Chaminade
Santa Cruz, CA
05.2022 - 12.2023
- Gained experience in more upscale dining
- Make suggested wine/food pairings
- Making guests from out of town feel welcome any way I can, going above service needs
- Provide tourists and locals a nice experience and suggest on and off property daytime activities
- Banquet serving experience : weddings, large conference groups, large groups with kids
- Training new servers
- Cross-trained in other areas such as bartending if needed.
Waitress/Cashier/Hostess
Cafe El Palomar
Santa Cruz, CA
05.2018 - 03.2022
- Trained new team members in cash register operation, stock procedures and customer services.
- Greet customers, answer questions, and recommend specials to increase profits.
- Stocked server areas with supplies before, during and after shifts.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Communication with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Addressing concerns or complaints quickly to improve service
- Increase food and beverage sales by providing suggestions of popular menu items
- Completing daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answering guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Taking orders and running food to guest tables in dining room.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
Waitress
Olive Garden
Santa Cruz, CA
11.2018 - 05.2019
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Handled special customer requests for separate checks and menu substitutions.
- Provided timely checks on guest needs and brought requests.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Always strived to upsell wine, spirits and desserts
Skills
- Works well in a busy/fast paced environment
- Great communication skills with both customers and coworkers
- Problem solving, quick with solutions and assistance
- Prioritizing customer needs
- POS system experience
- Cash handling/Cash register
- Customer relations
References
Daniel Clouer: Chaminade Resort Food and Beverage Director - (520) 878 7225
Amanda Dempwolf: Food and Beverage Manager - (831) 706 7568
Shayla Calderon: Anytime Fitness Manager/Trainer - (805) 268 2660
Timeline
Personal Trainer
Anytime Fitness Santa Cruz
02.2023 - 03.2024
Waitress
The View at The Chaminade
05.2022 - 12.2023
Waitress
Olive Garden
11.2018 - 05.2019
Waitress/Cashier/Hostess
Cafe El Palomar
05.2018 - 03.2022
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