Mikayla Rettke
Wichita,KS
Summary
- Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills.
- Expertise in inventory management, customer service and inner-office operations. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Pulmonary & Sleep Consultants
09.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
Relocation
08.2023 - 09.2023
I relocated from Arkansas to Kansas.
Medical Secretary
ARcare Medical Clinic
08.2022 - 08.2023
- Answered phone calls to provide assistance, information and medical personnel access.
- Managed physician calendar, scheduling patient appointments and procedures.
- Compiled physical and digital documents, charts and reports.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Documented and responded to incoming correspondences to address questions.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Prepared and sent financial statements to support bookkeeping functions.
- Oversaw collection of admission, billing and processing documents to meet organizational expectations.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Scheduled and confirmed patient appointments and consultations.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Completed relevant insurance and other claim forms.
- Interviewed patients to complete case histories and intake forms.
- Arranged hospital admissions for patients as required.
Caregiving
06.2021 - 08.2022
Stayed home with my children.
Airfield Management Shift Lead
United States Air Force, USAF
02.2019 - 06.2021
- Supervised airfield operations, including arrivals, departures and fueling, identifying and addressing concerns promptly to maintain targets.
- Created and maintained flight and events logs, aircrew flying records and records of incoming and outgoing flights.
- Responded to emergent situations regarding flight operations or medical issues to quickly identify concerns, provide support and transport personnel and passengers away from critical scenes.
- Coordinated changes to flight itineraries with appropriate air traffic control agencies.
- Inspected airfield conditions to verify compliance with federal regulatory requirements.
- Coordinated with air traffic control, civil engineers and command posts to support airfield management activities.
- Reviewed airfield construction and repair project priorities to determine impact on airfield operations.
- Minimized risks to incoming and departing aircraft by managing wildlife and vegetation around airfield.
Education
High School Diploma -
Friendswood High School
Friendswood, TX05.2018
Skills
- Customer Service
- Epic Systems
- Verbal and Written Communication
- Medical Report Preparation
- Data Entry Software
- Taking Client Histories
- Supply Ordering
- Critical Thinking
- Problem-Solving
- Appointment Scheduling
- Organization and Time Management
- Patient Referral
- Data Management
- Flight Log Maintenance
- Flight Operations Records
- Conflict Resolution
- Team Management
- Active Listening
- Organizational Skills
- Flexible Schedule
- Microsoft Office
- Friendly, Positive Attitude
- Telephone Etiquette
- HIPAA Compliance
- Payment Collection
- Electronic Medical Records
Accomplishments
- Promoted from Airman to Airman 1st Class, in less than 12-months.
Timeline
Medical Receptionist
Pulmonary & Sleep Consultants
09.2023 - Current
Relocation
08.2023 - 09.2023
Medical Secretary
ARcare Medical Clinic
08.2022 - 08.2023
Caregiving
06.2021 - 08.2022
Airfield Management Shift Lead
United States Air Force, USAF
02.2019 - 06.2021
High School Diploma -
Friendswood High School
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