Mikayla Reuter
Shakopee,MN
Summary
Dynamic and results-driven professional with experience in property management, excelling in tenant relations and lease-up communities. Proven track record in enhancing tenant retention through exceptional customer service and effective conflict resolution. Skilled in application processes and rent collection, fostering positive relationships while ensuring compliance with fair housing regulations.
Overview
4
4
years of professional experience
Work History
Assistant Property Manager
The Doran Group
05.2023 - Current
- Assisted the Property Manager with day-to-day operations for 693 units.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Followed up on delinquent tenants and coordinated collection procedures.
- Collaborated with legal department and outside attorneys on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Processed security deposit refunds.
- Implemented TV mount policy, resulting in increased revenue for the business and decreased liability risk for tenants and the business.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Kept accurate records of all resident correspondence.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Showed apartments to potential tenants and answered questions regarding community during the lease up of the final phase, totaling 164 units, in less than one year after opening.
Senior Leasing Consultant
The Doran Group
02.2023 - 05.2023
- Delivered informative property tours to prospective residents between 3 locations, totaling 478 luxury apartment homes.
- Implemented and managed an efficient lease application system that streamlined the entire leasing process for both staff and potential tenants.
- Conducted thorough market research to stay informed of current trends and competitor offerings between 2 different markets.
- Trained junior leasing consultants on company policies, procedures, and best practices to ensure consistent performance across the team.
- Facilitated smooth move-in experiences for new tenants by coordinating unit preparation and providing clear communication throughout the process.
- Negotiated favorable lease terms with new and existing tenants, maximizing rental income while maintaining positive relationships.
Leasing Consultant
The Doran Group
01.2022 - 02.2023
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs, at a 480-unit luxury apartment community.
- Verified tenant incomes and other information before accepting lease applications.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants and prospects.
Concierge
Doran Residential Services
07.2021 - 12.2021
- Assisted with inbound calls, emails, and in-person requests for a 480-unit luxury apartment community.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Greeted prospective tenants prior to and after touring the community.
Education
High School Diploma -
Le Sueur Henderson High School
Le Sueur05-2017
Skills
- Administrative support
- Strong communication skills
- Property tours and inspections
- Telephone and email etiquette
- Fair housing regulations
- Tenant issue resolution
- Tenant relations
- Leasing and sales
- Yardi Voyager
- Rent collection
- Policy enforcement
- Application process proficiency
- Records management
- Appointment scheduling
Timeline
Assistant Property Manager
The Doran Group
05.2023 - Current
Senior Leasing Consultant
The Doran Group
02.2023 - 05.2023
Leasing Consultant
The Doran Group
01.2022 - 02.2023
Concierge
Doran Residential Services
07.2021 - 12.2021
High School Diploma -
Le Sueur Henderson High School
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