Mikayla Rivers
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Store Associate
World Market
10.2023 - 01.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Processed returns and exchanges efficiently, adhering to company policies and procedures.
- Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
- Briefed customers regarding shop promotions and discounts by providing coupons and flyers to increase sales.
Pet care Associate and Cashier
PetSmart
03.2023 - 08.2023
- Cleaning and organizing all sick and well animals’ habitats upon opening and closing the store.
- Ensuring the pet care section was presentable for customers
- Improved pet health and wellbeing by administering medication, conducting routine checkups, and addressing any special needs.
- Monitored animal behavior closely to identify signs of distress or illness promptly and took appropriate action when needed.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Front Desk Associate and Kids Club Attendant
LA Fitness
05.2021 - 12.2022
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained cleanliness and organization of front desk area.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees, and payments.
- Utilized positive reinforcement techniques to encourage good behavior.
- Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
- Developed age-appropriate activities and crafts to engage children.
- Monitored children working on small group activities and playing on recreational equipment.
Games Attendant
Main Event Gaming and Bowling
09.2020 - 03.2021
- Utilized effective communication skills when interacting with both guests and teammates, fostering positive relationships.
- Completed pre-opening preparations by stocking prizes and supplies.
- Explained and demonstrated games and attractions to assist guests.
- Answered guest questions to provide fun game experience.
- Balanced competing priorities during busy periods maintaining high levels of customer satisfaction at all times.
- Encouraged sales and made recommendations to guests to increase participation in attractions.
- Maintained a safe environment for guests by ensuring proper use of equipment and adherence to safety guidelines.
- Contributed to the overall cleanliness and organization of the gaming area, ensuring an inviting atmosphere for guests.
- Greeted customers and provided excellent customer service to promote fun-filled gaming experience.
Store Associate – Part Time
American Eagle Outfitters
09.2019 - 03.2020
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Briefed customers regarding shop promotions and discounts by providing coupons and flyers to increase sales.
- Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
Talent
Grit Talent Agency
05.2019 - 02.2020
- Worked collaboratively with other actors to perform scenes and convey stories.
- Developed strong memorization skills for quick mastery of scripts, enabling efficient preparation for auditions and performances.
- Exhibited strong professionalism by maintaining punctuality, preparedness, and open communication throughout all stages of the production process.
- Strengthened relationships with casting agents, resulting in numerous audition invitations for film, television, and theater projects.
- Learned scripts to understand characters' relationships and develop role interpretations.
- Collaborated with directors and fellow actors to develop engaging character portrayals for stage and screen.
- Managed time to arrive on set when required to not delay rehearsals and shows.
Education
Bachelor of Science - Biology Pre-Health
Texas Women's University
Denton, TX05.2027
High School Diploma -
Lone Star High School
Frisco, TX05.2021
Skills
- Customer Service
- Customer Assistance
- Cash Handling Accuracy
- Attention to Detail Focus
- Organization
- Problem-solving acumen
- Team Collaboration
- Time management mastery
- Store Cleanliness Maintenance
- Basic math skills application
- Product display
- Reliable and Responsible
- Honest and Dependable
Activities
- Varsity Tennis Player, Lone Star High School
- Junior Varsity Basketball Team, Lone Star High School
- D1 AAU High School Basketball, Trent Middle School
- Volleyball, Cheerleading, Tennis and Basketball
Timeline
Store Associate
World Market
10.2023 - 01.2024
Pet care Associate and Cashier
PetSmart
03.2023 - 08.2023
Front Desk Associate and Kids Club Attendant
LA Fitness
05.2021 - 12.2022
Games Attendant
Main Event Gaming and Bowling
09.2020 - 03.2021
Store Associate – Part Time
American Eagle Outfitters
09.2019 - 03.2020
Talent
Grit Talent Agency
05.2019 - 02.2020
Bachelor of Science - Biology Pre-Health
Texas Women's University
High School Diploma -
Lone Star High School