Summary
Overview
Work History
Education
Skills
Activities
Languages
Timeline
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Mikayla Rodriguez

Bronx,NY

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Well-rounded worker possessing excellent clerical and team support abilities.

Overview

3
3
years of professional experience

Work History

Front Office

The Weight NP
Bronx
06.2023 - Current
  • Greeted customers warmly and made them feel welcome.
  • Assisted with scheduling appointments for clients and visitors.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Explained policies and procedures to visitors.
  • Scheduled appointments and maintained and updated appointment calendars.
  • Greeted visitors entering establishment to determine nature and purpose of visit.

Janitorial Work

City Holdings
Bronx
12.2021 - Current
  • Gathered and emptied trash cans and disposed of bags
  • Sanitized and deep cleaned bathroom floors and surfaces
  • Dusted and wiped furniture and fixtures
  • Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses
  • Wet and spot mopped to clean floors and other surfaces in public corridors
  • Moved equipment and furniture to thoroughly clean space
  • Discarded cardboard boxes and trash in compactors and balers.

Back Office

The Weight NP
Bronx
08.2021 - 05.2023
  • Identified internal problems and recommended solutions to upper management
  • Organized and filed important company documents, spreadsheets and reports
  • Sorted and distributed incoming faxes, letters and emails for office distribution
  • Reported concerns to supervisor for resolution
  • Supported day-to-day operations, assisting teammates with various tasks
  • Participated in company and department meetings
  • Helped maintain applicant tracking systems and recruiting metrics
  • Build professional working relationships with peers and supervisors
  • Worked well in a team environment as well as independently
  • Accepted instruction from management regarding assignments and tasks
  • Gathered and emptied trash cans and disposed of bags.

Education

High School Diploma -

Harry S Truman
06.2022

Some College (No Degree) - Baking And Pastry Arts

Monroe College

Skills

  • Positive Attitude
  • Attention to Detail
  • Professional and Friendly
  • Documentation and Reporting
  • Confidentiality and Data Protection
  • Document and File Management
  • Strong Organizational Skills
  • Professional and Courteous
  • Creative Thinking
  • Child Supervision
  • Problem-Solving
  • Relationship Building
  • Verbal and Written Communication
  • Caring and Responsible
  • Cleaning and Sanitizing
  • Calm Under Pressure
  • Data Entry
  • Scheduling
  • Welcoming Guests
  • Customer Assistance And Interaction
  • Cash Handling
  • Credit And Cash Payments
  • Guest Reception

Activities

BUILDON, Community Service Organization, Member, 2021, Present, Volunteered as a student with the community service organization. With them I Fed the homeless, did neighborhood cleanups, helped revamp neighborhood gardens, etc. I also facilitated a community service group! As an alumni I have traveled out of NY and facilitated events held by the company sponsor.

Languages

English

Timeline

Front Office

The Weight NP
06.2023 - Current

Janitorial Work

City Holdings
12.2021 - Current

Back Office

The Weight NP
08.2021 - 05.2023

High School Diploma -

Harry S Truman

Some College (No Degree) - Baking And Pastry Arts

Monroe College

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Mikayla Rodriguez