Mikayla Rodriguez

Empathetic and detail-oriented Correspondence phone support with proven experience in healthcare member support, specializing in Medi-Cal correspondence and phone support. Adept at providing compassionate, knowledgeable assistance to diverse populations, including low-income families and individuals with complex healthcare needs. Skilled in resolving member concerns regarding eligibility, benefits, pharmacy, and billing through both written and verbal channels, while proactively identifying and preventing future issues. Known for delivering an effortless customer experience by taking ownership of each interaction, fostering trust, and providing clear, accurate guidance. Proficient in multi-tasking across dual monitors, utilizing Excel for premium calculations, and navigating multiple healthcare systems. Committed to upholding the mission of delivering service worthy of our family and friends through empathy, advocacy, and clear communication. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.