Mikayla Rogers
Cottondale
Summary
Welcoming Customer Service Cashier adept at greeting customers, strong communication skills, collecting payments, and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Known for reliability and composure under pressure, I effectively trained new staff, enhancing team performance and fostering a welcoming environment.
Overview
5
5
years of professional experience
Work History
Customer Service Cashier
Lowes Home Improvment
03.2022 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Cashier
Arby's Restaurant
01.2020 - 03.2022
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Restocked and organized items for restaurant needs..
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Followed food safety and sanitation guidelines at all times.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Developed strong communication skills while interacting with diverse clientele daily.
- Crosstrained in front counter operations to provide additional support as needed during busy periods or staff shortages.
- Followed company policies and procedures regarding cash handling.
- Monitored customer orders to confirm accuracy in preparation and delivery.
Education
Paul Bryant High School
Cottondale, AL05-2023
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
Timeline
Customer Service Cashier
Lowes Home Improvment
03.2022 - Current
Cashier
Arby's Restaurant
01.2020 - 03.2022
Paul Bryant High School
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