Joanna Herrera
Las Vegas,NV
Summary
Proven track record in enhancing customer experiences at Red Rock Fertility center, adept in credit card processing and showcasing exceptional multi-tasking abilities. Leveraged personable and friendly demeanor to resolve inquiries, boosting office efficiency. Excelled in fast-paced environments, ensuring seamless operations and client satisfaction.
Overview
3
3
years of professional experience
Work History
Receptionist
Red Rock Fertility Center
06.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Assist providers when needed in the rooms
- Clean rooms when it is busy in the office during clinic hours.
Crew Member
Popeyes® Louisana Kitchen
08.2022 - 10.2023
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Retail Sales Associate
TJ Max
05.2021 - 10.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Education
High School Diploma -
Western
Las Vegas, NV06.2023
Skills
- Credit card processing
- Stock management
- Money handling abilities
- Good listening skills
- Multi-line phone talent
- Highly Organized
- Guest Greeting and Seating
- Time Management and Prioritization
- Reliable and Trustworthy
- Cleaning and Sanitizing
- Self-Motivated
- Personable and Friendly
- Helping and assisting fellow employees
- Clean rooms during clinic hours when busy
- Book appointments
Timeline
Receptionist
Red Rock Fertility Center
06.2023 - Current
Crew Member
Popeyes® Louisana Kitchen
08.2022 - 10.2023
Retail Sales Associate
TJ Max
05.2021 - 10.2021
High School Diploma -
Western
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