Overview
Work History
Education
Skills
Timeline
Generic

Mikayla Schlegel

Toledo,OH

Overview

5
5
years of professional experience

Work History

Phelebtomist

Promedica Toledo Hospital
Toledo, OH
03.2020 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Planned and completed group projects, working smoothly with others.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Collaborated with others to discuss new opportunities.
  • Recognized by management for providing exceptional customer service.
  • Maintained schedule of class assignments to meet deadlines.
  • Delivered products to customer locations on time.
  • Achieved cost-savings by developing functional solutions to problems.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.

Nursing Assistant

Promedica Toledo Hospital
Toledo, Ohio
01.2024 - 01.2024
  • Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
  • Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
  • Collected specimens for laboratory testing such as urine samples and blood draws.
  • Performed basic nursing skills such as changing wound dressings and administering enemas.
  • Prepared treatment rooms for examinations by stocking them with necessary supplies and ensuring that all equipment was in proper working order.
  • Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
  • Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
  • Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
  • Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
  • Assessed vitals and noted medical information to report changes to nursing staff and physicians.
  • Provided assistance to medical staff during tests, treatments and emergency procedures.
  • Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.

Education

High School Diploma -

Medcerts
Toledo, OH
01-2020

Nursing Science

Whitmer High School
Toledo, OH
01-2018

Skills

  • Time Management
  • Relationship Building
  • PPE use
  • Team Management
  • Flexible and Adaptable
  • Cultural Awareness

Timeline

Nursing Assistant

Promedica Toledo Hospital
01.2024 - 01.2024

Phelebtomist

Promedica Toledo Hospital
03.2020 - Current

High School Diploma -

Medcerts

Nursing Science

Whitmer High School

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Mikayla Schlegel