Mikayla Schlegel
Toledo,OH
Overview
5
5
years of professional experience
Work History
Phelebtomist
Promedica Toledo Hospital
Toledo, OH
03.2020 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated with others to discuss new opportunities.
- Recognized by management for providing exceptional customer service.
- Maintained schedule of class assignments to meet deadlines.
- Delivered products to customer locations on time.
- Achieved cost-savings by developing functional solutions to problems.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
Nursing Assistant
Promedica Toledo Hospital
Toledo, Ohio
01.2024 - 01.2024
- Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Collected specimens for laboratory testing such as urine samples and blood draws.
- Performed basic nursing skills such as changing wound dressings and administering enemas.
- Prepared treatment rooms for examinations by stocking them with necessary supplies and ensuring that all equipment was in proper working order.
- Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
- Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
- Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Provided assistance to medical staff during tests, treatments and emergency procedures.
- Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.
Education
High School Diploma -
Medcerts
Toledo, OH01-2020
Nursing Science
Whitmer High School
Toledo, OH01-2018
Skills
- Time Management
- Relationship Building
- PPE use
- Team Management
- Flexible and Adaptable
- Cultural Awareness
Timeline
Nursing Assistant
Promedica Toledo Hospital
01.2024 - 01.2024
Phelebtomist
Promedica Toledo Hospital
03.2020 - Current
High School Diploma -
Medcerts
Nursing Science
Whitmer High School