Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Mikayla Schwartz

Parker,CO

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Seeking a position with a dynamic organization to offer opportunities for learning and growth.

Overview

10
10
years of professional experience

Work History

Managing Bartender

Emerald Isle
Aurora, CO
03.2019 - Current
  • Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
  • Processed payments using point-of-sale systems accurately and efficiently.
  • Ensured compliance with all applicable laws and regulations regarding the sale of alcoholic beverages.
  • Hired, trained, scheduled, evaluated, and supervised bar staff members.
  • Ordered beer, wine, spirits, glassware, garnishes, ice, napkins and other supplies needed to operate a successful bar.
  • Established relationships with vendors to negotiate prices on products purchased for the bar.
  • Assisted with menu development by suggesting new drinks or cocktail recipes.
  • Verified identification from customers who appeared underage.
  • Communicated customer orders to bar staff and kitchen personnel, ensuring accuracy.
  • Enforced safety rules within the bar environment to protect customers from harm.
  • Maintained accurate records of liquor inventory and sales figures.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Balanced daily registers and generated sales reports for management.
  • Greeted guests with friendliness and professionalism.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Resolved guest complaints to maintain complete customer satisfaction.
  • Supported serving staff in delivering accurate and well-presented food orders.

CSR

Elite Hail Systems
Englewood
06.2016 - 08.2018
  • Expected to display professional customer service
  • Excel in multitasking
  • Managed garage inventory
  • Collected receivables
  • Excelled in maintaining multiple client files organized and up to date
  • Followed up with customers to ensure their satisfaction.
  • Provided customer service support to customers over the phone and by email.

Restaurant Server

Tailgate Tavern
Parker, CO
04.2017 - 02.2018
  • Maintained positive relationships with co-workers and customers alike through friendly communication.
  • Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
  • Provided exceptional service to high volume of daily customers.
  • Greeted and seated customers promptly, courteously, and professionally.
  • Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
  • Checked back with guests periodically to ensure satisfaction with food and service.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Processed payments from customers using cash registers or POS systems.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Calculated charges, issued table checks and collected payments from customers.
  • Stocked server areas with supplies before, during and after shifts.

Restaurant Server

Tavern Hospitality Group
Greenwood Village, CO
04.2016 - 03.2017
  • Managed multiple tasks simultaneously while providing excellent customer service.
  • Maintained positive relationships with co-workers and customers alike through friendly communication.
  • Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
  • Provided exceptional service to high volume of daily customers.
  • Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
  • Checked back with guests periodically to ensure satisfaction with food and service.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Assisted other servers as needed during peak hours or special events.
  • Processed payments from customers using cash registers or POS systems.

Receptionist

May Jackson Hendrick, LLC
Parker
12.2015 - 05.2016
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Answered and directed incoming calls using multi-line telephone system.
  • Scheduled and confirmed appointments.
  • Excelled in handling confidential client information
  • Collected receivables
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.

Administrative Assistant

Central Vac's & More
Parker
08.2014 - 09.2015
  • Expected to display extraordinary customer service
  • Excel in multitasking
  • Organizing and stocking inventory
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Preparing invoices
  • Collected receivables.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Scheduled staff and monitored resource allocation to provide optimal coverage and service.

Cashier

Murdoch's Ranch & Home Supply
Parker
10.2013 - 04.2014
  • Issued receipts, refunds, credits or change due to customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Expected to provide excellent customer service.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Education

High School Diploma -

Elizabeth High School
01.2014

Skills

  • Proficient with Microsoft Office
  • Customer Service Expertise
  • Outstanding multitasking abilities
  • Detail orientated
  • Excellent organizational skills
  • Planning and scheduling
  • First-rate communication and phone skills
  • Team player
  • Strong work ethic
  • Punctual
  • Problem solver
  • Quick to learn
  • Drink Preparation
  • Workplace Safety
  • Scheduling Staff
  • Social Media Marketing
  • Basic Accounting
  • Outgoing Personality

References

  • Lei Nelson, 303.725.7277, Professional
  • Melanie Calkins 720.385.4300, Professional
  • Shyla Rogers 720.883.3453

Timeline

Managing Bartender

Emerald Isle
03.2019 - Current

Restaurant Server

Tailgate Tavern
04.2017 - 02.2018

CSR

Elite Hail Systems
06.2016 - 08.2018

Restaurant Server

Tavern Hospitality Group
04.2016 - 03.2017

Receptionist

May Jackson Hendrick, LLC
12.2015 - 05.2016

Administrative Assistant

Central Vac's & More
08.2014 - 09.2015

Cashier

Murdoch's Ranch & Home Supply
10.2013 - 04.2014

High School Diploma -

Elizabeth High School

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Mikayla Schwartz