Mikayla Scott
Bishopviile,United States
Summary
More than 5 years successful experience in customer service it helped me to build confidence and taught me the importance of customer loyalty and support with recognized strengths in problem-solving and troubleshooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems. Excellent working knowledge using Microsoft Excel, WordPerfect and Microsoft Word. Ability to train and motivate customer service employees. Ability to listen to and understand information and ideas presented either verbally or in writing. Call center experience with inbound calls operating systems and ability to communicate well with others. Develop plans, process claims and update accounts with appropriate information.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bank Customer Service Representative
Fiserv
Remote USA, SC
08.2023 - Current
- Provided customer service to bank customers, addressing questions and concerns in a professional manner.
- Processed deposits, withdrawals, transfers, check cashing, loan payments, and other financial transactions for customers.
- Assisted customers with online banking services including account set up and password resets.
- Monitored customer accounts for suspicious activity according to established protocols.
- Provided feedback to customers on the status of their claims and answered inquiries related to fraudulent activities.
Medicaid Representative
Teleperformance
Remote Usa, SC
02.2021 - 08.2023
- Assisted clients with Medicaid applications and renewals, answering questions and providing guidance throughout the process.
- Conducted outreach to low-income individuals in order to inform them of their eligibility for Medicaid services.
- Verified income information for eligibility purposes and updated case records accordingly.
- Processed invoice payments and recorded information in account database.
Crew Leader
Zaxby's
02.2016 - 08.2020
- Monitored and evaluated performance of crew members, providing feedback and coaching as needed.
- Developed work schedules to ensure adequate staffing levels.
- Trained new hires on job duties, safety protocols, and company policies.
- Ensured compliance with all health and safety regulations.
- Organized crew placement per job function when assigning work.
Education
Diploma -
Lee Central High School
06.2014
Skills
- Active Listening
- Empathy
- Transaction Processing
- Information Processing
- Organizational Skills
- Team Leadership
- Multitasking
- Account Services
- Task Prioritization
- Reliability
- Pleasant and Personable
- MS Office proficient
- Exceptional customer service
Personal Information
Title: Customer Services Representative
References
- Katetcia Simmons, Mentor, (803) 486-1362, Simmonsk@lee.k12.sc.us
- Taheshia Fortune, Tutor, (803) 459-8072, taheshi.fortune@sumterschools.net
- Moeshia Slater, Coworker, (803) 486-0319, Moeshia14@yahoo.com
Certification
- South Carolina Broad of Pharmacy Technician
Timeline
Bank Customer Service Representative
Fiserv
08.2023 - Current
Medicaid Representative
Teleperformance
02.2021 - 08.2023
Crew Leader
Zaxby's
02.2016 - 08.2020
Diploma -
Lee Central High School