Mikayla Shroyer
Greensboro,NC
Summary
Resourceful Supervising Agent, known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and conflict resolution. Comfortable in fast-paced environments that require specific and intentional decision-making skills. Excel in communication, adaptability, and problem-solving to ensure seamless operations and team cohesion.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Supervising Agent/Employee Benefits Consultant
Globe Life Liberty National Division
Greensboro, NORTH CAROLINA
09.2024 - Current
- Provided expert advice on risk management and helped clients choose the appropriate level of coverage.
- Responded to inquiries and explained product features and service advantages to potential customers.
- Reviewed insurance policies periodically to make sure they meet customer needs.
- Sourced and screened potential candidates for open positions.
- Assisted in onboarding of new hires by providing orientation materials and training sessions.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Conducted sessions to orient new staff members about company policies and procedures.
Server/Retail Sales Associate
Cracker Barrell Old Country Store
Sanford, NORTH CAROLINA
05.2023 - 08.2024
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Accurately recorded orders on cash register and point-of-sale system.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Greeted customers, answered questions and recommended specials to increase profits.
Education
High School Diploma -
Western Harnett High School
10637 NC Hwy 27 West Lillington, NC 2754605-2024
Skills
- Customer service
- Employee training
- Data entry
- Team collaboration
- Team leadership
- Attention to detail
- Active listening
- Sales techniques
Affiliations
- Casual Hiker
- Bowler
- Proficient Baker
- Jump-in Soccer
Languages
Spanish
Limited
Certification
- Health Insurance License
- Life Insurance License
- CPR Certified
Timeline
Supervising Agent/Employee Benefits Consultant
Globe Life Liberty National Division
09.2024 - Current
Server/Retail Sales Associate
Cracker Barrell Old Country Store
05.2023 - 08.2024
High School Diploma -
Western Harnett High School
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