Mikayla Simpson

• Trained new staff on correct procedures, compliance requirements, and performance strategies.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Responded to telephone, email and in-person inquiries regarding booking appointment
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
• Resolved client complaints

• Maintained clean sales floor and straightened and faced merchandise.
• Greeted customers and helped locate merchandise
• Answered questions about store policies and addressed customer concerns.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
• Greeted customers and helped with product questions, selections, and purchases.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.

E-Commerce:

• Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
• Processed and handled customer complaints, answering questions and providing alternative solutions.
• Created shipping and invoicing documents with accurate customer, destination, and materials information to meet shipper standards and identify any hazardous contents.