MIKAYLA SMITH
Groton,CT
Summary
Hardworking and motivated Store Manager with 10 years of experience and record of success in the customer service industry. Solid history balancing team performance, customer service targets and business objectives. Knowledgeable about benefits information, managing time records, and producing professional correspondence for diverse needs. Articulate communicator with strong attention to detail and superior work ethic.
Overview
8
8
years of professional experience
Work History
Store Manager
Starbucks
09.2023 - Current
- Oversees a dynamic team of 20 individuals at the pioneering concept store, spearheading its launch as the inaugural establishment in the region
- Successfully orchestrated the operations of two distinct Starbucks locations, achieving weekly sales surpassing $90,000.
- Implements, maintains, and reviews payroll processing systems to ensure timely and accurate processing of payroll.
- Checks time records daily for 20 employees, keeping track of all the vacation, sick, or any other benefits time for all employees, explaining benefits and assisting employees with signing up for 401/k, company
savings accounts, medical benefits enrollment, and company provided emergency assistance programs. - Monitors store staffing levels to ensure employee development, talent acquisition, and to maintain store operational requirements. Interviews potential new hires, initiates background checks, and leads new hires
through onboarding. - Monitors and processes all changes in pay rate or employee one-time bonuses.
- Actively manages store employees by conducting performance assessments quarterly, providing feedback, scheduling employee check-ins, and setting
challenging goals to improve partner performance. Manages ongoing employee performance using performance management tools to support
organizational objectives and develop talent. - Drives customer engagement through training and holding employees
accountable for delivering legendary customer service. - Utilizes multiple operational tools to plan for and achieve operational
excellence in the store. Tools include Intelligent Labor Scheduling, Weekly and Monthly Status Reports, Profit and Loss Statements, cash management and inventory management. - Uses discretion in accessing external resources to support store operations and to execute district and regional initiatives.
- Reinforces individual and team accomplishments by using existing organizational tools and programs, and by finding new and creative styles of recognition.
Assistant Store Manager
Starbucks
09.2022 - 09.2023
- Achieved record sales and operational metrics
- Negotiated agreements between employees to clarify misunderstandings in coaching and resolve conflicts that affect performance and morale.
- Led a team that was top 5% in the Area for drive-thru times, and consistently achieved the best drive-thru times in the district.
- Monitored cash intake and deposit records, which increased accuracy and reduced discrepancies.
- Leveraged auto-ordering by managing the inventory control process to restore backstock, control costs, and maintain sales floor levels that met customer needs.
- Collaborated across multiple store locations to elevate key performance metrics, notably excelling in customer engagement, drive-thru efficiency, and daily sales growth, consistently ranking among the top performers.
Shift Supervisor and Trainer
Starbucks
08.2016 - 09.2022
- Trained 3 Store managers, 10 shift supervisors, and over 100 new baristas, across both licensed and corporate stores
- Led a dedicated development initiative for aspiring shift supervisors, equipping them with the essential skills needed for advancement within their roles and fostering their professional growth.
Education
Forensic Psychology
Arizona State University
Tempe, AZSkills
- Payroll Processing
- Policy Implementation
- Staff Development
- Performance Management
- Expense Tracking
- Workforce Management
- Customer Relationship Management (CRM)
- Schedule Preparation
- Proficient in Microsoft Office
References
References available upon request.
Timeline
Store Manager
Starbucks
09.2023 - Current
Assistant Store Manager
Starbucks
09.2022 - 09.2023
Shift Supervisor and Trainer
Starbucks
08.2016 - 09.2022
Forensic Psychology
Arizona State University