Mikayla Stoner
Jacksonville,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Dispatcher
Florida Rock & Tank Lines
10.2014 - Current
- Communicated with drivers and personnel to coordinate timely delivery of loads.
- Managed conflict resolutions with customers, drivers, and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of 24 drivers.
- Maintained professional relationship with customers and drivers to increase trust, reliability, and rapport.
- Trained and provided guidance to new dispatchers to apply best practices and comply with protocols and regulations.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Maintained updated and detailed records of calls in physical and electronic database.
- Answered phone calls and responded to customer emails.
- Utilized dispatch software to enter customer orders and assign loads to drivers.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Scheduled and organized delivery routes.
- Received new orders, prepared documentation, and assigned personnel.
- Preserved accurate records of dispatched orders.
- Utilized customer feedback to improve customer service.
- Scheduled and dispatched drivers to locations in Jacksonville, Savannah, Port Everglades, Chattanooga, and Knoxville.
Sales Team Member/Team Leader
Toys R Us
10.2008 - 01.2015
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Upsold additional products and services to customers, increasing revenue.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Set up new sales displays each week with fresh merchandise.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Applied knowledge of electronics products to educate prospects and customers.
- Used in-store system to locate inventory and place special orders for customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
Art History
Florida State College At Jacksonville
Jacksonville, FLHigh School Diploma -
Orange Park High School
Orange Park, FL06.2010
Skills
- Trucking Dispatching
- Critical Thinking
- Microsoft Office
- Complex Problem-Solving
- Maintain Records
- Effective Customer Service
- Dispatcher Monitoring
- Telephone Etiquette
- Written and Oral Communications
- Equipment Needs Assessment
- Industry-Specific Software
Timeline
Dispatcher
Florida Rock & Tank Lines
10.2014 - Current
Sales Team Member/Team Leader
Toys R Us
10.2008 - 01.2015
Art History
Florida State College At Jacksonville
High School Diploma -
Orange Park High School