Mikayla Sunding
Rapid City,SD
Summary
Dedicated and motivated individual with a strong drive to continuously learn and enhance skills. Demonstrates exceptional organizational abilities and consistently aims for excellence in all endeavors. Committed to personal and professional development, always striving to make valuable contributions to any team or organization.
Overview
9
9
years of professional experience
Work History
Digital Court Reporter
Lexitas Legal
04.2025 - Current
- Maintained up-to-date knowledge on advancements in digital court reporting technology through regular professional development opportunities.
- Streamlined the court reporting process by adopting efficient note-taking methodologies and time management skills.
- Ensured timely delivery of accurate transcripts by prioritizing tasks and maintaining strict deadlines.
Front Desk Receptionist
The Rushmore Hotel and Suites
Rapid City, SD
04.2019 - 02.2023
- Responded to customer inquiries via phone, email, and in person.
- Handled sensitive information in a confidential manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Managed multi-line telephone system, directing calls to appropriate departments.
- Assisted with travel arrangements for staff and management.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
- Performed basic bookkeeping tasks and issued invoices as needed.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Input customer data into reservation systems and updated to reflect room changes.
- Provided administrative support including photocopying, faxing, and filing.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Completed basic bookkeeping and document filing.
Lead Cashier
Dairy Twist
Hill City, SD
05.2016 - 09.2018
- Managed the checkout process by monitoring long lines and calling additional staff if needed.
- Monitored team performance on an ongoing basis to ensure adherence to standards.
- Assisted in developing store policies related to cashier activities and procedures.
- Handled escalated customer service issues professionally and courteously.
- Assisted with training new cashiers in departmental operations and procedures.
- Addressed customer complaints promptly while remaining professional in challenging situations.
- Maintained a clean and organized work environment to ensure customer satisfaction.
- Responsible for opening and closing registers accurately according to established procedures.
- Provided support to other departments when needed such as stocking shelves or running register.
- Balanced the daily tills at end of shift and prepared bank deposits for pick up.
- Conducted weekly inventory checks to ensure product availability for customers.
- Identified opportunities for improving processes related to cash handling and customer service.
- Performed side duties such as cleaning or organizing shelves when time permitted.
Education
Certificate - Digital Court Reporting
The Court Reporting Academy
Rapid City, SD04-2025
South Dakota Notary
03.2025
Certificate - Business Entrepreneurship
Western Dakota Technical Institute
Rapid City, SD05-2023
High School Diploma -
Custer Jr/Sr HIgh School
Custer, SD05-2019
Skills
- Scheduling
- Data Entry
- Account updating
- Appointment Scheduling
- Active Listening
- Information Security
- Positive and professional
- Follow-up skills
- Calendaring
- Multi-Task Management
- Spreadsheets
- Prioritization
- Research
- Typing proficiency
- Problem Resolution
- System implementation
- Microsoft Outlook
- Microsoft Office Suite
- Computer Proficiency
- Zoom
- Microsoft Teams
Timeline
Digital Court Reporter
Lexitas Legal
04.2025 - Current
Front Desk Receptionist
The Rushmore Hotel and Suites
04.2019 - 02.2023
Lead Cashier
Dairy Twist
05.2016 - 09.2018
High School Diploma -
Custer Jr/Sr HIgh School
Certificate - Digital Court Reporting
The Court Reporting Academy
South Dakota Notary
Certificate - Business Entrepreneurship
Western Dakota Technical Institute