Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mikayla Thomas

Denver,CO

Summary

Hardworking and passionate job seeker bringing 5+ years of experience and top-notch skills in oral and written communication, active listening and analytical problem-solving skills. I am hoping to secure an administrative or customer service/sales role with a desire to learn accounting responsibilities. I am prepared to start a career and make meaningful contributions with commitment and drive.

Overview

4
4
years of professional experience

Work History

Customer Care Representative

Brothers Plumbing, Heating and Electric
03.2024 - 08.2024
  • Developed rapport with customers through active listening skills and empathy, leading to higher retention rates and positive feedback from clients
  • Sent a handwritten letter to at least one client per day, creating more meaningful and personal relationships with clients
  • Utilized CRM systems to accurately track customer interactions and update account information
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers
  • Consistently met or exceeded KPIs for call length, booking rate, and contacts per hour, contributing to the success of the call center operations

Customer Service Representative/Dispatcher

Bacon Plumbing, Heating, Air and Electric
08.2021 - 08.2022
  • Promptly handled up to 140 customer inquiries and complaints per day with >85% booking rate and minimal on-hold wait times, remaining empathetic and patient during emergencies
  • Sold an average of 10 home care memberships per month, reducing customer acquisition costs and increasing customer lifetime value
  • Minimized unbooked and cancellation percentages by placing outbound recovery calls
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team
  • Directed dispatching, routing, and tracking of ~25 fleet vehicles
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.

Catering Server

Sodexo, Tarleton State University
01.2021 - 02.2022
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event
  • Enhanced guest experience by providing exceptional service during catered events
  • Served as the suite attendant for the president of the university and all of his guests at university football games
  • Streamlined event operations by coordinating closely with catering manager on guest headcounts, serving schedules, and equipment needs
  • Developed rapport with clients through attentive listening and effective communication skills, leading to repeat business opportunities

Education

Bachelor of Science - Animal Science, Minor in Biology

Tarleton State University
Stephenville, TX
12-2021

Skills

  • Administrative and office support
  • Appointment scheduling
  • Attention to detail
  • Customer service
  • Computer proficiency
  • Data entry
  • Issue follow up
  • Microsoft office
  • Phone etiquette
  • Sales and upselling
  • Task prioritization
  • Verbal and written communication

Timeline

Customer Care Representative

Brothers Plumbing, Heating and Electric
03.2024 - 08.2024

Customer Service Representative/Dispatcher

Bacon Plumbing, Heating, Air and Electric
08.2021 - 08.2022

Catering Server

Sodexo, Tarleton State University
01.2021 - 02.2022

Bachelor of Science - Animal Science, Minor in Biology

Tarleton State University

Similar Profiles

CREATE PROFILE