Mikayla Tillman-Bowles
Summary
Energetic Front Desk Receptionist who can provide efficient, organized and friendly secretarial support. Skilled at managing inventory and supplies, handling phone duties and company correspondence, and appointment scheduling. Specializes at creating a friendly and receptive office environment.
Overview
8
8
years of professional experience
Work History
Receptionist
Pohanka Honda of Fredericksburg
Fredericksburg, VA
08.2022 - 07.2023
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
Accounting Assistant
Brandonbilt Foundations
Fredericksburg, VA
03.2022 - 07.2022
- Reviewed and implemented improvements to accounting processes and procedures.
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
- Reconciled accounts to ensure accuracy of billing information.
CHIROPRACTOR ASSISTANT
Wilderness Family Chiropractor
Fredericksburg, VA
09.2021 - 03.2022
- Handling cash/check payments
- Developed educational materials for patients on health and wellness topics.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Managed patient scheduling and maintained organized appointment calendars.
- Assisted with patient check-in and checkout procedures.
- Prepared treatment rooms for patient examinations.
RECEPTIONIST
Pohanka Honda Of Fredericksburg
Fredericksburg, VA
01.2020 - 09.2021
- Managed complex and detailed projects for executives by ensuring budget adherence and timely delivery
- Answered and managed incoming and outgoing calls while recording accurate messages
- Managed the reception area for the busy Service Department, including greeting visitors, directing telephone calls and providing information for inquiries
- Managed daily office operations, including client account, supply, and inventory records management
- Handle cash with precision for customer transactions
- Answer and direct calls as needed
- Maintain confidentiality while dealing with sensitive proprietary information in a discreet and professional manner
- Assist customers with questions, problems and complaints in person, on the phone, and by email
CASHIER/SERVICE DESK
Giant Food
Fredericksburg, VA
01.2018 - 08.2020
- Learned roles of other departments to provide coverage and keep store operational.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Answered customer questions and provided store information.
- Dealt with customers on a daily basis
- Answered phone calls
- Issued receipts, refunds, credits or change due to customers.
- Handling money orders
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Delivered high level of customer service to patrons using active listening and engagement skills.
CASHIER
Hall's Supermarket
Colonial Beach, VA
01.2016 - 01.2017
- Provide a positive customer experience with fair, friendly, and courteous service
- Scanning goods and ensuring pricing is accurate
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Handle merchandise returns and exchanges
- Greet customers when entering or leaving the store
- Followed company security procedures for handling large sums of money.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
Education
HIGH SCHOOL DIPLOMA -
King George High
01.2018
Skills
- Managing A Database
- Team Leadership
- Phone Etiquette
- Attention to Detail
- Proofreading Documents
- Controlling Expenses
- Insurance Verification
- Multi-line phone systems
- Verbal communication
- Data Entry
- Front Desk Operations
- Active Listener
- Written and verbal Communication
- Organized
- Experienced in Microsoft Office (Word, Excel, PowerPoint)
Timeline
Receptionist
Pohanka Honda of Fredericksburg
08.2022 - 07.2023
Accounting Assistant
Brandonbilt Foundations
03.2022 - 07.2022
CHIROPRACTOR ASSISTANT
Wilderness Family Chiropractor
09.2021 - 03.2022
RECEPTIONIST
Pohanka Honda Of Fredericksburg
01.2020 - 09.2021
CASHIER/SERVICE DESK
Giant Food
01.2018 - 08.2020
CASHIER
Hall's Supermarket
01.2016 - 01.2017
HIGH SCHOOL DIPLOMA -
King George High
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