Mikayla Van Hee
Peoria,AZ
Summary
Professional with strong background in customer service and food preparation, equipped to excel in team-oriented environments. Skilled in maintaining high standards of cleanliness, efficiency, and safety while adapting to changing operational needs. Known for reliability, effective communication, and focus on delivering quality results.
Overview
7
7
years of professional experience
Work History
Crew Member
Trader Joe's
14095 W Grand Ave, Surprise, AZ 85374
11.2023 - Current
- Built relationships with customers to encourage repeat business.
- Works flexible schedule and extra shifts to meet business needs, including morning and night shifts, weekends, and holidays.
- Stocks, tags and displays merchandise as required.
- Assist customers with inquiries and provides exceptional service, resulting in positive feedback from shoppers.
- Handles multiple payment methods securely, minimizing discrepancies and potential losses.
- Collaborates with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Greets customers entering store and responding promptly to customer needs.
- Expedites product availability by unloading delivery trucks and sorting items accurately for stocking.
- Skilled at working independently and collaboratively in a team environment.
- Manage time efficiently in order to complete all tasks within deadlines.
- Works effectively in fast-paced environments.
- Resolves customer complaints with empathy, resulting in increase loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Improves food safety by diligently following proper food handling procedures and maintaining a clean work environment.
Utility Billing & Analysis
Uhaul Corporate
Phoeinx, AZ
01.2022 - 11.2023
- Managed all payments processing, invoicing and collections tasks.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Contacted vendors to follow up on late invoices.
- Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
- Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
- Used MS Excel to organize company data
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Performed data import, scanning or manual keying processes to verify invoice accuracy.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Receiving Associate
Sportsman's Warehouse
Chandler, AZ
11.2021 - 03.2022
- Prepared and processed shipping documents and routed materials and bills of lading.
- Organized storage areas to maximize movement and minimize labor.
- Liaised with vendor representatives to rectify damages and shortages.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Prepared packages, calculated postage and verified details for shipments.
- Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
Loss Prevention Agent
Sportsman's Warehouse
Phoenix, AZ
05.2021 - 11.2021
- Monitored and supervised customer's activities in store to detect signs of attempted theft.
- Responded calmly and promptly to emergency conditions, safety hazards and threats to life or property.
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
- Implemented both individual and group training for executive and loss prevention personnel.
- Gathered loss control data and compiled information into reports for submission to appropriate customers.
- Maintained store compliance with physical security schematics to protect assets.
- Served as team lead for safety and loss prevention operations, teaching fellow employees various methods to prevent theft.
- Prepared and reviewed paperwork associated with audits, shortage control programs, apprehensions and disposition.
Customer Service Associate
Sportsman's Warehouse
Phoenix, AZ
12.2020 - 05.2021
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
- Consulted with customers regarding needs and addressed concerns.
Sales Associate
Dillards
Scottsdale, AZ
11.2019 - 03.2020
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Developed trusting relationships with customers by making personal connections.
- Trained new team members in cash register operation, stock procedures and customer services.
Team Member
Harkins Movie Theatre
Phoenix, AZ
10.2018 - 11.2019
- Worked 4 different stations each month to provide optimal coverage and meet production goals.
- Continuously checked food products for quality assurance according to strict guidelines.
- Maintained order accuracy and customer satisfaction
- Contributed to team success by completing jobs quickly and accurately.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
Education
High School Diploma -
Washington High School
Phoenix, AZSkills
- Effective multi-tasking
- Outstanding customer support
- Analytical problem-solving
- Proficient in Microsoft Office
- Debt recovery management
- Billing statement oversight
- Investigative analysis
- CCTV monitoring expertise
- Analytical reasoning
- Personal protective equipment usage
- Shipping process improvement
- Cash Register Operation
- Customer engagement strategies
- Materials transport
- Food safety practices
- Load transportation skills
Accomplishments
- Promoted from customer service to Loss Prevention, in less than 12-months
- Promoted from Loss Prevention to Receiving, in less than 12-months
- Consistently maintained high customer satisfaction ratings.
- Arizona's food handlers card
Timeline
Crew Member
Trader Joe's
11.2023 - Current
Utility Billing & Analysis
Uhaul Corporate
01.2022 - 11.2023
Receiving Associate
Sportsman's Warehouse
11.2021 - 03.2022
Loss Prevention Agent
Sportsman's Warehouse
05.2021 - 11.2021
Customer Service Associate
Sportsman's Warehouse
12.2020 - 05.2021
Sales Associate
Dillards
11.2019 - 03.2020
Team Member
Harkins Movie Theatre
10.2018 - 11.2019
High School Diploma -
Washington High School