Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Mikayla Van Hee

Peoria,AZ

Summary

Professional with strong background in customer service and food preparation, equipped to excel in team-oriented environments. Skilled in maintaining high standards of cleanliness, efficiency, and safety while adapting to changing operational needs. Known for reliability, effective communication, and focus on delivering quality results.

Overview

7
7
years of professional experience

Work History

Crew Member

Trader Joe's
11.2023 - Current


  • Built relationships with customers to encourage repeat business.
  • Works flexible schedule and extra shifts to meet business needs, including morning and night shifts, weekends, and holidays.
  • Stocks, tags and displays merchandise as required.
  • Assist customers with inquiries and provides exceptional service, resulting in positive feedback from shoppers.
  • Handles multiple payment methods securely, minimizing discrepancies and potential losses.
  • Collaborates with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Greets customers entering store and responding promptly to customer needs.
  • Expedites product availability by unloading delivery trucks and sorting items accurately for stocking.
  • Skilled at working independently and collaboratively in a team environment.
  • Manage time efficiently in order to complete all tasks within deadlines.
  • Works effectively in fast-paced environments.
  • Resolves customer complaints with empathy, resulting in increase loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Improves food safety by diligently following proper food handling procedures and maintaining a clean work environment.

Utility Billing & Analysis

Uhaul Corporate
01.2022 - 11.2023
  • Managed all payments processing, invoicing and collections tasks.
  • Monitored past due accounts and pursued collections on outstanding invoices.
  • Contacted vendors to follow up on late invoices.
  • Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
  • Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
  • Used MS Excel to organize company data
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Performed data import, scanning or manual keying processes to verify invoice accuracy.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.

Receiving Associate

Sportsman's Warehouse
11.2021 - 03.2022
  • Prepared and processed shipping documents and routed materials and bills of lading.
  • Organized storage areas to maximize movement and minimize labor.
  • Liaised with vendor representatives to rectify damages and shortages.
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
  • Prepared packages, calculated postage and verified details for shipments.
  • Performed inspections of shipment contents, verifying accuracy against invoices and manifests.

Loss Prevention Agent

Sportsman's Warehouse
05.2021 - 11.2021
  • Monitored and supervised customer's activities in store to detect signs of attempted theft.
  • Responded calmly and promptly to emergency conditions, safety hazards and threats to life or property.
  • Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
  • Implemented both individual and group training for executive and loss prevention personnel.
  • Gathered loss control data and compiled information into reports for submission to appropriate customers.
  • Maintained store compliance with physical security schematics to protect assets.
  • Served as team lead for safety and loss prevention operations, teaching fellow employees various methods to prevent theft.
  • Prepared and reviewed paperwork associated with audits, shortage control programs, apprehensions and disposition.

Customer Service Associate

Sportsman's Warehouse
12.2020 - 05.2021
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
  • Consulted with customers regarding needs and addressed concerns.

Sales Associate

Dillards
11.2019 - 03.2020
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Developed trusting relationships with customers by making personal connections.
  • Trained new team members in cash register operation, stock procedures and customer services.

Team Member

Harkins Movie Theatre
10.2018 - 11.2019
  • Worked 4 different stations each month to provide optimal coverage and meet production goals.
  • Continuously checked food products for quality assurance according to strict guidelines.
  • Maintained order accuracy and customer satisfaction
  • Contributed to team success by completing jobs quickly and accurately.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.

Education

High School Diploma -

Washington High School
Phoenix, AZ

Skills

  • Effective multi-tasking
  • Outstanding customer support
  • Analytical problem-solving
  • Proficient in Microsoft Office
  • Debt recovery management
  • Billing statement oversight
  • Investigative analysis
  • CCTV monitoring expertise
  • Analytical reasoning
  • Personal protective equipment usage
  • Shipping process improvement
  • Cash Register Operation
  • Customer engagement strategies
  • Materials transport
  • Food safety practices
  • Load transportation skills

Accomplishments

  • Promoted from customer service to Loss Prevention, in less than 12-months
  • Promoted from Loss Prevention to Receiving, in less than 12-months
  • Consistently maintained high customer satisfaction ratings.
  • Arizona's food handlers card

Timeline

Crew Member

Trader Joe's
11.2023 - Current

Utility Billing & Analysis

Uhaul Corporate
01.2022 - 11.2023

Receiving Associate

Sportsman's Warehouse
11.2021 - 03.2022

Loss Prevention Agent

Sportsman's Warehouse
05.2021 - 11.2021

Customer Service Associate

Sportsman's Warehouse
12.2020 - 05.2021

Sales Associate

Dillards
11.2019 - 03.2020

Team Member

Harkins Movie Theatre
10.2018 - 11.2019

High School Diploma -

Washington High School

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Mikayla Van Hee