Summary
Work History
Education
Skills
Timeline
Generic

Mikayla Vaughn

Huntersville,United States

Summary

Reliable candidate with experience in administrative roles and managing office operations. Effectively supports leaders and teams with strong organizational and communication skills. Demonstrates consistently positive attitude and commitment to customer satisfaction to provide quality work. The knowledge of service delivery brought motivation to maintaining professional relationships to increase and drive business results and great experience, in the ability to handle multiple projects involving paper work, call volume, data entry while meeting the team satisfaction positively with experience in customer service. Including a collaborative leader with much dedication to partnering with leaders with engagement and promote effective work culture, documentation strengths in building and maintaining relationships in a fast paced settings. Not only but look to bring this experience to excellent time management, seeking and maintain full time position that offers professional challenges while utilizing interpersonal skills and time management skills.

Work History

Customer Service Representative

Lowes Foods
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided primary customer support to internal and external customers.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Customer Service Representative

UnitedHealthcare
  • Managed high volume situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Some College (No Degree) - Associate Of Arts

Central Piedmont Community College
Charlotte, NC

High School Diploma -

Charlotte-Mecklenburg Virtual High School
Charlotte, NC
02.2022

Skills

  • Customer Service
  • Active Listening
  • Follow up skills
  • Data Entry
  • Critical Thinking
  • Problem solving abilities
  • Assertiveness
  • Call Center Operations
  • Microsoft Outlook
  • Incident Management
  • Adaptable Scheduling
  • Microsoft PowerPoint
  • Microsoft SharePoint

Timeline

Customer Service Representative

Lowes Foods

Customer Service Representative

UnitedHealthcare

Some College (No Degree) - Associate Of Arts

Central Piedmont Community College

High School Diploma -

Charlotte-Mecklenburg Virtual High School
Mikayla Vaughn