Summary
Overview
Work History
Education
Skills
Timeline
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Mikayla Watson

Sacramento,CA

Summary

Proven Asset Protection Associate and Customer Service Representative at Walmart, adept in inventory management and customer service. Excelled in reducing theft and resolving customer complaints, enhancing loyalty. Skilled in detail orientation and team training, demonstrating integrity and trustworthiness. Achieved notable improvements in operational efficiency and customer satisfaction.

Overview

7
7
years of professional experience

Work History

Asset Protection Associate

Walmart
10.2023 - 10.2024
  • Processed claims from customer returns, damaged products, and stolen merchandise
  • Prepared shipments of processed claims by properly packaging and labeling boxes.
  • Helped store receiver audit incoming merchandise and receiving new product.
  • Reduced customer theft by taking locked merchandise up to the cashiers for purchase.

Customer Service Representative

Walmart
12.2017 - 10.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma - General Studies

North State Independence High School
Redding, CA
06.2012

Skills

  • Detail Oriented
  • Team Training
  • Inventory Control
  • Integrity and Trustworthiness
  • Inventory Management
  • Customer Service
  • Time Management
  • Attention to Detail

Timeline

Asset Protection Associate

Walmart
10.2023 - 10.2024

Customer Service Representative

Walmart
12.2017 - 10.2022

High School Diploma - General Studies

North State Independence High School

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Mikayla Watson