Mikayla Williams
Jacksonville,AR
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Healthcare Customer Service Representative
Continuum Global Solutions
09.2023 - 12.2024
- Educated over 100 customers about health insurance coverage options, benefits, billing, payment processing and support policies and procedures.
- Mastered data entry and navigation in multiple software systems during calls, improving efficiency and reducing hold times for customers.
- Managed high inbound and outbound call volumes while providing exceptional customer support and maintaining professional composure.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
Accounts Receivable Clerk
Johnson Service Group
08.2021 - 09.2023
- Managed over 30 calls daily, maintaining composure under pressure while providing exceptional customer service.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
Sales Representative
Vector Marketing
06.2020 - 08.2021
- Scheduled appointments with potential customers via phone and email and submitted orders to the company's site.
- Presented products through virtual appointments.
- Reviewed sales performance with the manager and attend weekly zoom team meetings to increase performance rating by 50%.
- Performed data entry into the CRM system including account information and sales activity logs.
- Served over 50 customers with high volume calls and remain composed and professional in stressful situations.
Education
High School Diploma -
RB Stall High School
Charleston, SC06.2020
Skills
- Customer Service and Support
- Call Center Operations
- Data Entry
- Accounting and Bookkeeping
- Medical Billing and Medical Coding
- Typing 45 WPM
- Payment Processing
- Appointment Scheduling
- Documentation and Reporting
- Live Chat Support
- Credit and Collections
- Transcription
- Insurance Verification
- Medical Terminology
- Technical Troubleshooting and Support
- Professionalism and Reliability
- Clear Written and Verbal Communication
- Computer Skills and Clerical Knowledge
- Problem-solving and Adaptability
- Empathy and Patience
- Teamwork and Relationship Building
- Multi-tasking and Decision Making
Timeline
Healthcare Customer Service Representative
Continuum Global Solutions
09.2023 - 12.2024
Accounts Receivable Clerk
Johnson Service Group
08.2021 - 09.2023
Sales Representative
Vector Marketing
06.2020 - 08.2021
High School Diploma -
RB Stall High School
Similar Profiles
Alashia MikellAlashia Mikell
Healthcare Customer Service Representative at Continuum Global SolutionsHealthcare Customer Service Representative at Continuum Global Solutions
Chelsea WashingtonChelsea Washington
Temporary Healthcare Auditor at Continuum Global SolutionsTemporary Healthcare Auditor at Continuum Global Solutions
Geancarlos Sosa OrtizGeancarlos Sosa Ortiz
Senior Systems Administrator at Continuum Global SolutionsSenior Systems Administrator at Continuum Global Solutions