Mikayla Williams
Herndon,VA
Summary
Customer-focused and highly organized professional with extensive experience delivering exceptional service and comprehensive administrative support. Skilled in handling high volumes of inquiries across phone, email, chat, and in-person interactions while providing clear communication, accurate information, and timely issue resolution. Adept at managing confidential records, maintaining detailed documentation, preparing reports, and coordinating schedules, appointments, and daily operational tasks. Known for strong problem-solving abilities, professionalism, and the ability to multitask effectively in fast-paced environments. Committed to creating positive client, resident, and customer experiences through empathy, efficiency, and attention to detail.
Overview
5
5
years of professional experience
Work History
Task Associate
Ulta Salon and Cosmetics
Leesburg, VA
06.2024 - Current
- Managed inventory records and documentation through spreadsheets and tracking systems.
- Collaborated with sales team to ensure product availability and timely replenishment of high-demand items.
- Assist management with administrative tasks including shipment processing, updating inventory logs, and organizing back of house operations.
- Support management in executing promotional events and creating seasonal displays to enhance customer engagement.
- Assisted customers with product selection and provided personalized recommendations.
- Processed transactions accurately using POS system, ensuring efficient checkout process.
QPID Support Coordinator/Residental Coordinatior
Shelter House Inc
Fairfax, VA
10.2020 - 11.2025
- Delivered excellent customer service, balancing multiple responsibilities in a high-paced environment while ensuring attention to detail.
- Managed confidential client documentation in compliance with the county.
- Provided administrative support for shelter operations, including intake procedures, shift documentation, and internal communication log,
- Prepared reports and non-routine correspondence for management review.
- Experience using internal databases for tracking client information and service coordination.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
Concierge
St. James Performance Club
Reston, VA
05.2022 - 04.2023
- Delivered superior customer service to club members, prospective members, and guests.
- Coordinated guest services to enhance overall member experience and satisfaction.
- Managed complex scheduling for appointments, classes, and events within the club.
- Facilitated communication between members and staff to resolve inquiries efficiently.
- Implemented feedback mechanisms to improve service delivery and operational efficiency.
Customer Service Representative
Favor TechConsulting
Leesburg, VA
10.2020 - 01.2023
- Provided support to clients via phone, email, and chat, addressing inquires, complaints, and requests in a timely manner.
- Resolved basic technical and escalated complex problems to the appropriate technical team.
- Documented client interactions, created summaries, and tracked inquires for reporting purposes.
- Contributed to a positive client experience by providing clear communication and follow- through on inquiries and issues.
Education
BSW -
George Mason University
Fairfax, VASkills
- Administrative support & office coordination
- Multi-Line phone systems
- Scheduling & Calender Management
- Guest Services
- Data Entry, Filing systems & record keeping
- Documentation preparation
Timeline
Task Associate
Ulta Salon and Cosmetics
06.2024 - Current
Concierge
St. James Performance Club
05.2022 - 04.2023
QPID Support Coordinator/Residental Coordinatior
Shelter House Inc
10.2020 - 11.2025
Customer Service Representative
Favor TechConsulting
10.2020 - 01.2023
BSW -
George Mason University