Mikayla Williams
Kalamazoo
Summary
Detail-oriented healthcare professional with over 5 years in patient care and pharmacy operations. Skilled in medical documentation, electronic health records (Epic), and healthcare administration. Certified Medical Scribe and Certified Nursing Assistant pursuing Medical Billing and Coding training. Seeking to leverage expertise in medical billing, coding, and healthcare administration.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Skill Building Technician
Residential Opportunities, Inc.
Kalamazoo
10.2024 - 01.2026
- Facilitated skill-building activities to promote client independence and confidence.
- Supported individuals in personal hygiene and daily living activities to enhance comfort and self-sufficiency.
- Supported medication administration and monitored client well-being.
- Prepared nutritious meals and managed household responsibilities to ensure a supportive living environment.
- Maintained accurate documentation and communicated with care teams.
Production Worker
WDP Factory
Kalamazoo
07.2024 - 10.2024
- Assisted with production and manufacturing operations in a fast-paced environment.
- Followed safety procedures and quality standards.
- Maintained productivity and accuracy while meeting daily production goals.
- Worked effectively as part of a team to complete assigned tasks.
- Performed general warehouse and production support duties.
Pharmacy Technician
Walgreens
Kalamazoo
10.2023 - 06.2024
- Filled prescriptions accurately and efficiently.
- Processed patient payments and insurance information.
- Managed medication inventory and stock levels.
- Assisted customers with questions and prescription requests.
- Handled inbound calls while maintaining confidentiality.
Patient Care Assistant
Ascension Borgess Hospital
Kalamazoo
10.2022 - 03.2023
- Supported patients with hygiene, feeding, mobility, and daily care needs to promote comfort and dignity.
- Obtained and documented vital signs to ensure accurate patient assessments.
- Recorded patient information using Epic electronic medical records to maintain up-to-date health records.
- Assisted nursing staff in providing comprehensive patient care in a clinical setting.
Certified Nursing Assistant (CNA)
Friendship Village
Kalamazoo
04.2022 - 09.2022
- Obtained vital signs and reported changes in resident condition to nursing staff.
- Documented resident care accurately to facilitate effective communication with nursing staff.
- Supported residents in activities of daily living (ADLs) to enhance comfort and independence.
- Assisted with transfers, mobility, and meal support.
- Ensured resident safety and dignity while fostering a comfortable environment in long-term care.
Certified Nursing Assistant (CNA)
Healthcare Talent
Kalamazoo
10.2021 - 04.2022
- Facilitated clients' daily living activities and personal care to enhance comfort and well-being.
- Recorded care activities and communicated changes in condition to ensure timely and effective response.
- Coordinated meal preparation, housekeeping, and laundry services to maintain a clean and supportive environment.
- Supported participant independence in home settings.
Patient Care Assistant
Bronson Methodist Hospital
Kalamazoo
09.2020 - 10.2021
- Collected patient information and supported daily care activities to enhance patient comfort.
- Transported patients safely between departments to ensure timely access to care.
- Restocked supplies and organized patient care areas to maintain a clean and efficient environment.
- Provided excellent customer service to patients and visitors.
Server
Heritage Community
Kalamazoo
08.2018 - 09.2020
- Delivered exceptional customer service, enhancing guest satisfaction in a fast-paced environment.
- Assisted residents and guests, fostering a welcoming atmosphere that encouraged repeat visits.
- Processed customer orders and payments with precision at the point of sale.
Education
Medical Billing & Coding Program
Kalamazoo Valley Community College
Kalamazoo, MI 08.2025 - 08.2026
High School Diploma -
Kalamazoo Central High School
Kalamazoo, MI 09.2016 - 06.2020
Skills
- Clinical Documentation
- Medical Documentation
- EHR (Epic)
- Medical Terminology
- Patient Charting
- Patient Care
- Medication Assistance
- Vital Signs
- Data Entry
- Healthcare Compliance
- Healthcare Administration
- Time Management
- Communication Skills
- Patient Support
Certification
- Medical Scribe Certification – ScribeAmerica
- Certified Nursing Assistant (CNA)
- BLS Certification
- CPR Certification
- AED Certification
- Driver’s License
Timeline
Medical Billing & Coding Program
Kalamazoo Valley Community College
08.2025 - 08.2026
Skill Building Technician
Residential Opportunities, Inc.
10.2024 - 01.2026
Production Worker
WDP Factory
07.2024 - 10.2024
Pharmacy Technician
Walgreens
10.2023 - 06.2024
Patient Care Assistant
Ascension Borgess Hospital
10.2022 - 03.2023
Certified Nursing Assistant (CNA)
Friendship Village
04.2022 - 09.2022
Certified Nursing Assistant (CNA)
Healthcare Talent
10.2021 - 04.2022
Patient Care Assistant
Bronson Methodist Hospital
09.2020 - 10.2021
Server
Heritage Community
08.2018 - 09.2020
High School Diploma -
Kalamazoo Central High School
09.2016 - 06.2020