Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mikayla Wiltse

Future Teacher
Phoenix,Arizona

Summary

Focused and attentive worker with good administrative, organizational, and problem-solving abilities. Energetic employee offering outstanding skills in client engagement, quick learning, and interpersonal skills. Friendly and helpful with a prompt nature and willingness to work a flexible schedule. Excels in assisting customers and helping coworkers when given the opportunity. Devoted to giving every customer a positive and memorable experience.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Suzi Glover State Farm
05.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Answered constant flow of customer calls with minimal wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and prolonged business.
  • Updated account information to maintain customer records.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.


PARAPROFESSIONAL/PERSONAL CARE PROVIDER

SUNNYSLOPE ELEMENTARY
01.2021 - 11.2022
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation
  • Delivered personalized educational, emotional, and behavioral support to individual student to enable positive learning outcomes
  • Assisted with dressing guidance, grooming, and changing pull-up for student
  • Provided safe mobility support to help student move around personal and public spaces
  • Conferred with supervisor to discuss student condition and medical care
  • Transported student via wheelchair to and from class, specials, lunch, and the nurse.

SALES ASSOCIATE

TJ MAXX / HOMEGOODS
07.2021 - 09.2023
  • Connected with customers to support positive transaction experiences and address service concerns
  • Maintained customer satisfaction with quick and professional handling of product returns
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques
  • Engaged with customers to effectively build rapport and lasting relationships
  • Helped customers locate products and checked item availability for merchandise at other sites
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
  • Created inviting environment for customers by maintaining store organization and cleanliness.

CREW MEMBER

JAMBA JUICE
07.2019 - 02.2020
  • Greeted customers, offered assistance and provided knowledgeable support
  • Took orders, prepared meals and collected payments
  • Successfully communicated with all team members to navigate job duties and complete daily tasks
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods
  • Maintained high levels of productivity by efficiently cleaning and washing blenders and juicers
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
  • Maintained fast speed of service, especially during rush times
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

BABYSITTER

CARE.COM, INC
05.2014 - 08.2018
  • Communicated positively with children and guardians
  • Maintained effective schedule balance between rest periods, active play and instruction
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions
  • Coordinated different types of activities to enhance physical and intellectual development
  • Applied positive behavior management techniques to enhance social interactions and emotional development
  • Offered positive and nurturing environments to support child social and emotional growth
  • Taught children to organize toys, wash hands and cleaning up after themselves, leading by example
  • Enforced rules and managed behavior through developmentally appropriate discipline
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.

Education

ELEMENTARY EDUCATION (UNDERGRADUATE) -

GRAND CANYON UNIVERSITY
Phoenix, Arizona

ELEMENTARY EDUCATION (UNDERGRADUATE) - undefined

FLORIDA ATLANTIC UNIVERSITY
Boca Raton, Florida

HIGH SCHOOL - undefined

SPANISH RIVER HIGH SCHOOL
Boca Raton, Florida

Skills

Attention to Detail

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Timeline

Customer Service Representative

Suzi Glover State Farm
05.2023 - Current

SALES ASSOCIATE

TJ MAXX / HOMEGOODS
07.2021 - 09.2023

PARAPROFESSIONAL/PERSONAL CARE PROVIDER

SUNNYSLOPE ELEMENTARY
01.2021 - 11.2022

CREW MEMBER

JAMBA JUICE
07.2019 - 02.2020

BABYSITTER

CARE.COM, INC
05.2014 - 08.2018

ELEMENTARY EDUCATION (UNDERGRADUATE) -

GRAND CANYON UNIVERSITY

ELEMENTARY EDUCATION (UNDERGRADUATE) - undefined

FLORIDA ATLANTIC UNIVERSITY

HIGH SCHOOL - undefined

SPANISH RIVER HIGH SCHOOL

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Mikayla WiltseFuture Teacher