Mikayla Zuckerman
Boston,MA
Summary
Experienced server adept at directing private events and connecting with guests. Knowledgeable in night life, fine dining, and banquet venues. Collaborative and detail oriented with a strong ability to prioritize tasks for memorable dining experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Flight Club
Boston, MA
02.2022 - Current
- Warmly welcomed guests and provided menus.
- Kept up to date with knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner, both verbally and in writing.
- Regularly checked the kitchen for food orders and delivered them promptly.
- Monitored dining room for necessary pre-bussing and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided exceptional service to high volume of daily customers.
- Maintained a level head in high-stress banquet and private event settings.
- Communicated efficiently and worked collaboratively with other staff in the tip pool.
- Regularly carried out corporate events with pre-selected food/alcohol packages.
- Established a trusting and informative relationship with event hosts and coordinators.
- Operated Toast POS terminals to input orders, split bills and calculate totals.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Checked with guests regularly to get feedback on food served, bring additional items, and refill beverages.
Restaurant Hostess
Tom Hams Lighthouse
San Diego, CA
03.2021 - 08.2024
- Managed reservations with OpenTable, kept track of guests on waitlists, and accommodated special requests for large parties.
- Assisted with setting up banquet rooms for special events.
- Informed kitchen staff of any special orders or dietary restrictions and ensured guests were aware of cross-contamination risks.
- Performed opening and closing duties, such as restocking supplies, rolling silverware, and cleaning work areas.
- Resolved customer complaints in a professional and timely manner.
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
Education
High School Diploma -
Coronado High School
Coronado, CA06-2021
Skills
- Positive guest engagement
- Menu memorization
- High-volume dining
- POS operation
- Multitasking and time management
- Certified in food, alcohol handling, and safety
Certification
- TAP Series Alcohol Safety 12/02/21
- Hourly Food Handler 12/02/21
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Server
Flight Club
02.2022 - Current
Restaurant Hostess
Tom Hams Lighthouse
03.2021 - 08.2024
High School Diploma -
Coronado High School
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