Mikaylah Lang
Englewood,FL
Summary
Professional, skilled in providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments.
Caregiving professional prepared to deliver high-quality, personalized care. Proven track record of supporting clients in daily living activities and maintaining safe, nurturing environment. Valued for collaborative approach and responsiveness to evolving needs. Known for empathy and effective communication skills.
Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.
Overview
9
9
years of professional experience
Work History
Merchandise Stocker
Costco
11.2024 - Current
- Contributed to team success by collaborating with coworkers on various tasks, such as restocking and merchandising.
- Improved sales floor appearance through timely replenishment of products and regular maintenance.
- Promoted positive customer experiences by addressing concerns promptly and offering suitable solutions when needed.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Barista
Starbucks
04.2018 - 12.2024
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Maintained regular and consistent attendance and punctuality.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Used POS system to accurately enter orders and process payments.
Personal Caregiver
Anne Hayes Supplemental Needs Trust
04.2023 - 10.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Developed positive relationships with clients by demonstrating empathy, patience, flexibility, which led to increased trust between caregiver and client.
- Improved client satisfaction by providing personalized care and attention to their unique needs.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with daily living activities, running errands, and household chores.
- Documented vitals, behaviors, and medications in client medical records.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted patients with self-administered medications.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Maintained clean, safe, and well-organized patient environment.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Barista
HyVee Foods
08.2017 - 04.2018
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Maintained regular and consistent attendance and punctuality.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Used POS system to accurately enter orders and process payments.
Sales Floor Associate
Target
08.2015 - 07.2017
- Communication with customers professionally and proactively to provide product information and advice.
- Developed strong product knowledge to address customer inquiries accurately and efficiently.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Resolved customer complaints professionally, leading to increased trust in the brand and improved long-term client relationships.
Education
Bachelor of Science - Environmental Biology
Arizona State University
Tempe, AZ06-2026
High School Diploma -
Chaska High School
Chaska, MN06-2013
Skills
- Loading and unloading
- Warehouse navigation
- Product labeling
- Stock rotation
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Active listener
- Cleanliness
- Exceptional customer service
- Order taking
- Espresso machine operation
- POS systems
- Store maintenance
- Customer service
- Goal oriented
- Merchandise display
- Cleaning
- Meal preparation
- Bathing assistance
- Medication administration
- Social interaction
- Behavioral management
- Medication organization
- Bedridden care
- Patient care
Languages
English
Full Professional
Spanish
Elementary
Chinese (mandarin)
Elementary
Japanese
Elementary
Interests
- I participate in a variety of outdoor recreational activities
- Animal Care
- I enjoy helping others and giving back to the community
- Volunteering at Mote Marine Aquarium
- Volunteering at Ceder Point Enviormental Park
Timeline
Merchandise Stocker
Costco
11.2024 - Current
Personal Caregiver
Anne Hayes Supplemental Needs Trust
04.2023 - 10.2024
Barista
Starbucks
04.2018 - 12.2024
Barista
HyVee Foods
08.2017 - 04.2018
Sales Floor Associate
Target
08.2015 - 07.2017
Bachelor of Science - Environmental Biology
Arizona State University
High School Diploma -
Chaska High School
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