Mikaylah Rouba
Manhattan,IL
Summary
Dynamic Front Desk Receptionist with a proven track record at The Awakening Soul Spa, excelling in customer service and appointment scheduling. Recognized for enhancing guest experiences through effective communication and meticulous attention to detail, while efficiently managing cash handling and office organization. Committed to fostering a welcoming environment and supporting team collaboration.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
The Awakening Soul Spa
09.2019 - 01.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected payments, processed transactions and updated relevant records.
- Collected room deposits, fees, and payments.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed all tasks in compliance with company policies and procedures.
- Resolved customer problems and complaints.
- Enhanced guest experience by maintaining welcoming and organized reception area.
Education
High School Diploma -
Lincoln Way West
New Lenox, IL06.2019
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Problem-solving skills
- Appointment scheduling
- Office organization
- Punctual and reliable
- Greeting and seating clients
- Payment processing
- Verbal and written communication
- File organization
- Hospitality services
- Sensitive information handling
- Work prioritization
- Courteous and professional
- Customer complaint resolution
- Office supplies ordering
- Appointment confirmation
Timeline
Front Desk Receptionist
The Awakening Soul Spa
09.2019 - 01.2025
High School Diploma -
Lincoln Way West
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