Mikaylieah Davidson
Farmerville,USA
Summary
Experienced professional in operations, logistics, and finance, known for enhancing efficiency and cost reduction. Utilizes strong analytical skills to make data-driven decisions and streamline processes. Values teamwork and clear communication to achieve shared objectives.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Williams & CO Tax Professionals
Marquisha Brooks
Monroe, Louisiana
08.2025 - Current
- Prepared and filed federal, state, and local tax returns for individuals and businesses.
- Reviewed client documents to ensure accuracy and completeness prior to submission.
- Advised clients on strategies to minimize tax liabilities through effective planning.
- Maintained current knowledge of tax laws and regulations to ensure compliance.
- Conducted detailed research on complex tax issues to support audit findings.
- Identified applicable deductions and credits for each client's return.
- Resolved taxpayer inquiries promptly via phone and email communication.
- Organized client files for efficient access during audits.
Dangerous Goods Specialist
Federal Express Corporation
El Dorado, AR
07.2025 - Current
- Ensured safe and compliant handling, storage, and transportation of hazardous materials.
- Applied relevant regulations for labeling, packaging, documentation, and risk assessment.
- Trained and guided personnel on safe practices to maintain compliance.
- Conducted thorough risk assessments to identify potential hazards in operations.
- Assisted in preparing reports for regulatory compliance audits and inspections.
Operations Admin
FedEx Ground
El Dorado, AR
12.2024 - Current
- Executed clerical and administrative functions for hub and station operations, including linehaul and quality assurance.
- Coordinated daily logistics for efficient package processing and delivery optimization.
- Resolved customer inquiries promptly, serving as first contact for various issues.
- Trained new employees on operational procedures and safety protocols to enhance performance.
- Utilized software systems for effective tracking of packages and workflow management.
- Developed weekly reports on operational performance metrics to support decision-making.
- Collaborated with cross-functional teams, optimizing inter-departmental communication and activities.
- Analyzed operational data to identify trends, implementing strategic improvements.
Licensed Life Insurance Agent
Primerica
Farmerville, Louisiana
03.2024 - 04.2025
- Administered business strategies, achieving organizational objectives effectively.
- Managed financial operations including budgeting, forecasting, and funding acquisition.
- Oversaw daily operations to ensure product and service quality standards.
- Conducted needs analysis to identify suitable insurance coverage for clients.
- Educated clients on life insurance policies and associated financial products.
- Processed applications, ensuring accuracy in client records and transaction documentation.
- Collaborated with teams to enhance customer service initiatives and response times.
- Maintained compliance by reviewing contracts against state regulations governing insurance sales.
Lead Tender Grader
Foster Farms
Farmerville, LA
04.2024 - 12.2024
- Ensured product grading met or exceeded customer requirements while operating in various climates.
- Managed tender submission timelines to guarantee adherence to deadlines.
- Collaborated with project managers to align tender strategies with overall project goals.
- Identified and implemented process improvements in the tendering workflow.
- Coordinated with cross-department colleagues for timely delivery of accurate bids.
- Achieved target for on-time customer shipments consistently.
- Sorted products based on weight, grade, and size for final output production.
- Calibrated machinery to uphold quality standards and optimize productivity levels.
Tax Administrator (Seasonal)
Jackson Hewitt
El Dorado, AR
11.2023 - 04.2024
- Administered all tax forms, ensuring compliance with policies and regulations.
- Furnished taxpayers with necessary information to facilitate accurate form completion.
- Consulted tax law reference materials to guide preparation of atypical returns.
- Answered client inquiries and provided future tax planning assistance.
- Reviewed financial records, including income statements, to identify required forms for tax returns.
- Researched tax-related questions and issued timely responses to clients.
- Resolved client complaints or referred complex issues to supervisors for further action.
- Reviewed all tax return forms for accuracy and completeness.
FedEx Package Handler Trainer
FedEx Ground
Eldorado, AR
10.2021 - 04.2024
- Utilized superior communication skills to motivate staff and cultivate strong relationships with package handlers.
- Implemented and maintained safety methods, practices, and programs throughout the operation.
- Conducted comprehensive training on loading, unloading, van scanning, and inbound scanning for groups and individuals.
- Trained new package handlers on safety procedures and operational best practices.
- Monitored trainees' progress to ensure compliance with FedEx Ground standards.
- Provided ongoing feedback to enhance performance and efficiency of package handlers.
- Collaborated with management to refine training processes and recommend staffing adjustments.
- Maintained a safe work environment by conducting safety audits and addressing potential hazards.
Special Assignment Admin(seasonal)
FedEx Ground
El Dorado, AR
11.2023 - 12.2023
- Executed clerical and administrative functions across hub and station operational areas including linehaul and quality assurance.
- Managed damaged and incorrectly addressed packages to optimize delivery efficiency.
- Served as primary contact for customers addressing diverse issues with knowledgeable service.
- Enhanced team performance by contributing innovative ideas and solutions.
- Resolved customer problems promptly, fostering high satisfaction through friendly interactions.
- Organized and prioritized tasks to efficiently meet service goals.
- Collaborated with cross-functional teams to achieve project objectives and deadlines.
- Maintained current knowledge through ongoing education and advanced training.
Customer Service Associate
Dollar General
El Dorado, AR
03.2023 - 10.2023
- Assisted customers with product inquiries and store navigation to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems during peak hours.
- Handled cash register operations, ensuring balanced cash drawer daily.
- Restocked shelves to maintain product availability and optimize presentation.
- Resolved customer complaints with empathy and professionalism, ensuring satisfaction.
- Maintained a clean, organized shopping environment by collaborating with team members.
- Monitored inventory levels and reported discrepancies to management for timely restocking.
- Educated customers on promotions and offerings to drive sales.
Shift Manager/leader
Taco Bell
El Dorado, AR
08.2021 - 11.2021
- Delegated tasks to employees during shifts to enhance operational efficiency.
- Ensured compliance with food safety regulations and quality standards.
- Trained crew members on customer service and safety protocols.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Monitored food preparation processes to guarantee quality and consistency.
- Managed inventory levels by ordering supplies as required.
- Supervised team to ensure smooth operations and adherence to store policies.
- Developed positive relationships with staff, customers, and vendors.
FedEx Package Handler
FedEx Ground
El Dorado, AR
07.2021 - 10.2021
- Sorted packages by destination to optimize delivery routing.
- Scanned packages for tracking and inventory management.
- Maintained clean, organized work area to ensure safety compliance.
- Collaborated with team to meet daily operational targets.
- Followed safety guidelines while handling hazardous materials and equipment.
- Trained new employees on proper package handling techniques.
- Loaded delivery trucks with prepared packages efficiently.
- Reported lost or damaged items to supervisors immediately.
Host
Applebee's
El Dorado, AR
05.2021 - 08.2021
- Greeted and seated guests efficiently, ensuring optimal table rotation.
- Managed waitlist and communicated estimated wait times to guests.
- Maintained cleanliness of restrooms, dining areas, and lobby throughout shifts.
- Assisted servers by promptly relaying guest needs and requests.
- Coordinated with kitchen staff for timely food delivery to tables.
- Handled reservations and organized seating for large parties effectively.
- Responded to customer inquiries regarding menu items and special promotions.
- Ensured compliance with health and safety regulations in restaurant operations.
Team Leader
McDonald's
El Dorado, AR
05.2020 - 08.2021
- Cultivated collaboration and teamwork to enhance guest experience.
- Trained new employees on operational procedures and customer service standards.
- Supervised team during peak hours to maintain efficient service delivery.
- Monitored progress against targets to identify potential issues in quality and service.
- Resolved customer complaints effectively, ensuring positive dining experiences.
- Ensured compliance with health and safety regulations in daily operations.
- Delegated daily tasks to optimize group productivity and performance.
- Fostered continuous improvement by encouraging innovation among team members.
Education
Associate's degree - Business
SAU Tech
Camden, AR05.2023
Bachelor's - Psychology
University of Central Arkansas
Conway, AR05.2021
Skills
- Quality assurance and control
- Team management
- Customer service and support
- Effective communication
- Staff training and development
- Reliability and dependability
- Time management
- Problem solving and mediation
- Leadership and delegation
- Data entry and documentation
- Organization skills
- Adaptability and flexibility
- Operational coordination
- Performance analysis
- Logistics coordination
- Performance evaluations
- Case management
- Policy implementation
- Workflow optimization
- Warehouse operations
- Computer literacy
Certification
Life Insurance License
Personal Information
Willing To Relocate: Anywhere
Timeline
Williams & CO Tax Professionals
Marquisha Brooks
08.2025 - Current
Dangerous Goods Specialist
Federal Express Corporation
07.2025 - Current
Operations Admin
FedEx Ground
12.2024 - Current
Lead Tender Grader
Foster Farms
04.2024 - 12.2024
Licensed Life Insurance Agent
Primerica
03.2024 - 04.2025
Tax Administrator (Seasonal)
Jackson Hewitt
11.2023 - 04.2024
Special Assignment Admin(seasonal)
FedEx Ground
11.2023 - 12.2023
Customer Service Associate
Dollar General
03.2023 - 10.2023
FedEx Package Handler Trainer
FedEx Ground
10.2021 - 04.2024
Shift Manager/leader
Taco Bell
08.2021 - 11.2021
FedEx Package Handler
FedEx Ground
07.2021 - 10.2021
Host
Applebee's
05.2021 - 08.2021
Team Leader
McDonald's
05.2020 - 08.2021
Associate's degree - Business
SAU Tech
Bachelor's - Psychology
University of Central Arkansas