Mike Abercrombie
3053 Skycrest Dr, Fallbrook,CA
Summary
A forward-thinking Chief Revenue Officer with a passion for driving business success through effective leadership, sales, and operational excellence. Specializes in strategic planning, market expansion, and revenue growth strategies. Excels in leadership, communication, and problem-solving to drive organizational success. Committed to fostering teamwork and innovation to achieve business goals.
Overview
34
34
years of professional experience
Work History
Chief Revenue Officer
Advanced Building Maintenance
San Diego, California
03.2023 - 08.2025
- Transitioned company toward $100 million growth target, increasing gross revenue from $55 million in 2023 to over $90 million in 2025.
- Key objective was to bring in contracts to grow ABM.
- Achieved KPI goals consistently each year.
- Negotiated contracts with customers, vendors, and partners to enhance business relationships.
- Provided regular reports on sales metrics, including ROI and conversion rates.
- Collaborated with marketing department on promotional strategies to boost product visibility.
- Coached and mentored team members to exceed quarterly performance goals.
Chief Operating Officer
Advanced Building Maintenance
02.2020 - 03.2023
- Led company growth from $12 million in 2019 to $55 million in 2023.
- Defined key financial metrics for performance measurement and collaborated with team on sustainable compensation structures.
- Identified budget deficiencies to enhance cost savings and profit margins.
- Developed cost-efficient solutions that fostered mutual trust and long-term client relationships.
- Conducted financial forecasting to create strategic options for complex business challenges.
- Maximized profitability by reducing expenditures and optimizing pricing strategies.
- Oversaw annual budgeting, audits, and compliance issues while aligning financial allocations with strategic priorities.
Vice President of Operations
SBM
01.2018 - 09.2020
- Managed over 700 employees, including 2 Divisional Directors and 3 Regional Managers.
- Oversaw New Client Operations and transitions across multiple states.
- Directed annual financial operations totaling $48 million with 21% margins and 10% growth.
- Achieved over 25% growth in San Francisco Bay Area during 2017 and 2018.
- Maintained customer satisfaction scores above 94.1% monthly.
- Participated in development and administration of company policies and long-range goals.
- Reviewed analyses of operational progress and forecast data to drive improvement.
Director of Operations
SBM
01.2015 - 01.2018
- Maintained financial responsibility for $28.8 million annually, achieving 21% profit margins.
- Supervised and directed 400 employees across Sacramento and San Francisco.
- Expanded business within strategic accounts by negotiating customer agreements.
- Reduced operating costs through schedule and process optimization.
- Reported to VP of Operations, selected as candidate for next VP role.
Regional Operations Manager
SBM
01.2014 - 01.2015
- Financial responsibility $13million annually
- Managed & oversaw 300 employees
- Mike Abercrombie Page 2
- Maintains a safe work environment for self and employees by implementing comprehensive safety, recognition, & training programs
- Ensures compliance with local, state, and federal regulations, such as FLSA, OSHA, ADA, etc
- Area of responsibility; Sacramento Region
General Manager
Amador Stage Lines
01.2004 - 01.2014
- Primary purpose of this position was to manage daily operation of Sacramento/Reno/Tahoe locations and to lead daily operations, achieving optimal financial performance, customer satisfaction and efficiency goals
- Managed over 100 employees which included the customer service, maintenance, drivers and administrative departments
- Managed company sales of approximately $9.5 million
- Assisted in the expansion to the Reno area
- This included prospecting businesses to insure a successful market
- Fleet Logistics – Responsible to ensure mechanics met DOT requirements
- Optimized fleet availability to cover customer demand in multiple locations
- Responsible for state/federal audits
- Directed the Safety Manager in implementing driver training, workplace safety to meet State and Federal laws
- Effectively managed multiple locations and all their operations to include dispatch, office administration, drivers, safety manager, human resources and sales
- Set and achieve all business development, operating efficiency, customer satisfaction and financial performance objectives for the company
- Performed monthly P&L analysis, and implemented and adjusted cost controls.
Director of Business Development
Greyhound Lines, Inc
01.1997 - 01.2004
- Utilized effective communication, professionalism and diplomacy to establish new business contacts and build relationships, with the casino management, which resulted in an increase in West Coast casino sales revenue by $1.9 million from 1997-2002
- Motivated current casino executives to utilize Greyhound as their primary source for gambling transportation by implementing new transportation programs resulting in 25% sales improvement
- Marketed three promotional campaigns to Las Vegas casinos resulting in an increase in revenue of $96,000
- Developed and implemented a new product line for Greyhound Inc., suburban commuter service from Sacramento to San Francisco, resulting in first year revenues of $1 million and was CEO's top three projects within the company in the 2001 annual report
- Successfully negotiated and marketed new service to community leaders and local city council members resulting in civic and community approval and support of the customer service.
Area Customer Service/Sales Manager
Greyhound Lines, Inc
01.1994 - 01.1997
- Managed 42 commission sales locations with an annual sales volume of $8.2 million
- Conducted financial and operational audits on each location according to corporate standards
- Directly supervised the lease negotiations with local governments
- Implemented quality improvements of small sales locations to include relocation & the addition of new markets
- Developed pricing and marketing strategies for all sales locations, to enhance overall business operations resulting in an 8.5% increase in sales
- Negotiated all sales commission contracts.
Customer Service Manager
Greyhound Lines, Inc
01.1993 - 01.1994
Senior Driver Operations Supervisor
Greyhound Lines, Inc
01.1992 - 01.1993
Education
Bachelor of Arts Degree - Business Management, Marketing
California State University
Sonoma, CATimeline
Chief Revenue Officer
Advanced Building Maintenance
03.2023 - 08.2025
Chief Operating Officer
Advanced Building Maintenance
02.2020 - 03.2023
Vice President of Operations
SBM
01.2018 - 09.2020
Director of Operations
SBM
01.2015 - 01.2018
Regional Operations Manager
SBM
01.2014 - 01.2015
General Manager
Amador Stage Lines
01.2004 - 01.2014
Director of Business Development
Greyhound Lines, Inc
01.1997 - 01.2004
Area Customer Service/Sales Manager
Greyhound Lines, Inc
01.1994 - 01.1997
Customer Service Manager
Greyhound Lines, Inc
01.1993 - 01.1994
Senior Driver Operations Supervisor
Greyhound Lines, Inc
01.1992 - 01.1993
Bachelor of Arts Degree - Business Management, Marketing
California State University
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