Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mike Acosta

Hicksville,New York

Summary

Demonstrated success in training team members, conducting evaluations and reviewing records. Excellent attention to detail and strong organizational skills. Safety-driven and disciplined with a remarkable work ethic. Energetic, professional, pleasantly willing to work independently or as part of dynamic team. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Capability to adapt to changing circumstances to meet the needs of the working environment. Excellent customer service, and ability to create interpersonal relationships. Wellness professional with strong background in health promotion, stress management, and lifestyle coaching. Driven by results-oriented approach with keen ability to adapt to evolving needs, prioritizing team collaboration to achieve collective goals. Skilled in developing personalized wellness plans, facilitating group workshops, and fostering supportive environment. Dependable, flexible, and focused on delivering impactful outcomes in dynamic setting. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

10
10
years of professional experience

Work History

Social Needs Screening Navigator

Hispanic Counseling Center
05.2025 - Current
  • Oversaw compliance with safety regulations during navigation activities.
  • Connect clients to organizations that can aid with their needs.
  • Establish rapport, trust and relationship with clients to aid their social needs.
  • Increased navigational accuracy by consistently updating and maintaining electronic charts and navigation tools.

DCJS Team Leader

Hispanic Counseling Center
01.2025 - Current
  • Streamlined operational processes, resulting in improved workflow and reduced delays.
  • Implemented performance metrics to assess team productivity and effectiveness.
  • Developed strategic plans to align team objectives with organizational goals.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Networked with internal and external personnel to meet program goals.

Community Wellness Specialist

Hispanic Counseling Center
07.2024 - Current
  • Working with the COMHPS (Community Mental Promotion and Support) program funded by the New York State Office of Mental Health.
  • Provide mental health workshops and education to the community.
  • Administrative support and skills.
  • Responsible for providing emotional counseling to communities in Nassau and Suffolk County.
  • Conduct screenings for mental health/ substance use/ domestic violence to refer clients to Mental Health and Substance Use Departments.
  • Conduct weekly outreach to promote mental health services with tabling in Nassau and Suffolk County.
  • Responsible for creating new networking and canvassing opportunities.
  • Computer Skills, such as knowledge of Word Document, PowerPoint, Slides, Google Sheets, and etc.
  • Linking the community to resources.
  • Weekly reports to supervisor and New York State Office of Mental Health.
  • Mapping Skills.
  • Conduct mental health support groups.
  • Knowledge of Cultural Formulation and Cultural Barriers.
  • Provide Mental Health counseling and aid to underserved populations.
  • Working with children, teens, adults, and seniors.

Marketing Agent

Ace Concepts
05.2024 - 06.2024
  • Knowledgeful of customer psychology and service to sell items.
  • Prioritized helping customers receive discounts and affordable upgrades for internet services.
  • Responsible of going door to door promoting internet services for Verizon.
  • Created network opportunities to increase demand of Verizon Products and Services.

Marine Corps Recruit

United States Department of Defense
02.2022 - 12.2022
  • Improved communication skills with fellow Marines while working towards common goals during missions.
  • Used modern communication systems to relay orders to squad members.
  • Assisted superiors with administrative duties such as filing reports and maintaining records ensuring accurate documentation and timely information flow.
  • Cultivated adaptability and resilience by undergoing challenging field exercises, overcoming diverse obstacles.
  • Proven ability to develop and implement creative solutions to complex problems.

Sales Associate

Walgreen's Pharmacy
11.2021 - 02.2022
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Built relationships with customers to encourage repeat business.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Solved customer challenges by offering relevant products and services.

Sales Associate

7/11
03.2021 - 12.2021
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high stress situations.
  • Developed strong rapport with customers and created positive impression of business.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Prioritized helping customers over completing other routine tasks in store.
  • Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.

Environmental Services Technician Assistant

DaVita
06.2018 - 01.2020
  • Maintained clinic cleanliness by being responsible for keeping clinical areas sterile.
  • Knowledge and proper understanding of disposing biological waste hazardous materials.
  • Responsible for keeping a clean and tidy environment for patients and doctors.
  • Supply stocking materials used for patient, staff, office, clinic, surgical or visitor areas.

Cashier/Sales Associate

Torres Multiservice
01.2016 - 11.2017
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Upsold additional products and services to customers, increasing revenue.

Education

High School Diploma - Science and Mathematics

Freeport High School
09.2015

Associate of Science - Science and Mathematics

Nassau Community College
05-2025

Bachelor of Science - Applied Psychology

Farmingdale State College
Farmingdale, NY
12-2026

Skills

  • Public Speaking
  • Time Management
  • Proficiency in several languages
  • Computer Skills
  • Interpersonal Skills
  • Creativity
  • Problem Solving
  • Customer Service
  • Adaptability and Versatility
  • Mental health support
  • Group instruction
  • Teamwork

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
French
Native or Bilingual
Portuguese
Limited Working
Italian
Limited Working
Greek
Elementary
Russian
Elementary

Timeline

Social Needs Screening Navigator

Hispanic Counseling Center
05.2025 - Current

DCJS Team Leader

Hispanic Counseling Center
01.2025 - Current

Community Wellness Specialist

Hispanic Counseling Center
07.2024 - Current

Marketing Agent

Ace Concepts
05.2024 - 06.2024

Marine Corps Recruit

United States Department of Defense
02.2022 - 12.2022

Sales Associate

Walgreen's Pharmacy
11.2021 - 02.2022

Sales Associate

7/11
03.2021 - 12.2021

Environmental Services Technician Assistant

DaVita
06.2018 - 01.2020

Cashier/Sales Associate

Torres Multiservice
01.2016 - 11.2017

High School Diploma - Science and Mathematics

Freeport High School

Associate of Science - Science and Mathematics

Nassau Community College

Bachelor of Science - Applied Psychology

Farmingdale State College
Mike Acosta