Mike Agnew
Rogers,AR
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders, and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
2027
2027
years of professional experience
3
3
years of post-secondary education
Work History
Operations Manager
J.B. Hunt
Lowell, AR
01.2002 - 07.2026
- Managed daily operations to ensure efficient transportation logistics.
- Coordinated with drivers to optimize route planning and scheduling.
- Oversaw compliance with safety regulations and company policies.
- Trained team members on operational procedures and best practices.
- Implemented process improvements to enhance workflow efficiency.
- Analyzed operational data to identify trends and areas for improvement.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Built strong operational teams to meet process and production demands.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Oversaw financial management, budget management, accounting and payroll activities.
- Measured and reviewed performance via KPIs and metrics.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Expert Busines Analyst
J.B. Hunt
Lowell, AR
07.2016 - 01.2025
- Analyzed data trends to support operational decision-making initiatives.
- Collaborated with cross-functional teams to improve process efficiencies.
- Developed reports on logistics performance for management review.
- Streamlined reporting processes to enhance data accuracy and accessibility.
- Facilitated training sessions for new analysts on company systems and procedures.
- Supported project management efforts through thorough documentation and analysis.
- Maintained accurate records of all data collected during analysis processes.
- Implemented strategies for automating organizational processes.
- Collaborated with cross-functional teams on projects related to analytics initiatives.
- Identified opportunities for process improvements across the organization.
- Analyzed large datasets with statistical methods and software programs.
- Monitored operations and reviewed records and metrics to understand company performance.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Implemented strategies to take advantage of new opportunities.
- Analyzed company's expenditures and developed financial models.
- Oversaw quality control to identify inconsistencies and malfunctions.
Law Enforcement Officer
Pulaski County Sheriff's Office
Pulaski, AR
06.1993 - 06.1993
- Patrolled designated areas to ensure public safety and enforce laws.
- Responded to emergency calls and provided immediate assistance to citizens.
- Conducted thorough investigations of incidents to gather evidence and witness statements.
- Collaborated with local agencies to coordinate law enforcement efforts and resources.
- Prepared detailed reports documenting incidents, arrests, and investigations conducted.
- Engaged with community members to build trust and promote crime prevention initiatives.
- Trained new officers on departmental procedures and safety protocols effectively.
- Responded to emergency calls to provide assistance in critical situations.
- Maintained proficiency in firearms use through regular training sessions at a shooting range.
- Researched case law related to specific matters under investigation.
- Patrolled assigned areas to detect criminal activity and enforce laws.
- Liaised between public and police department, strengthening relationships, communications and trust between neighbors and police.
- Coordinated with local, federal and interstate law enforcement agencies to apprehend suspects; Mirandized suspects upon apprehension.
- Analyzed data obtained from crime scenes including fingerprints and DNA samples.
- Coordinated with other law enforcement agencies on joint operations involving multiple jurisdictions.
- Provided testimony in court regarding investigations conducted or evidence collected.
- Participated in community outreach programs designed to improve relations between police officers and citizens.
- Advised supervisors on changes needed within departmental policies and procedures.
- S.W.A.T
- Homicide Detective
Operations Manager
J.B. Hunt
Lowell, AR
Education
Master of Criminal Justice - Criminal Justice
University of Arkansas
Fayetteville, Arkansas, AR 02.1990 - 05.1993
Skills
- Data analysis
- Route optimization
- Process improvement
- Financial management
Timeline
Expert Busines Analyst
J.B. Hunt
07.2016 - 01.2025
Operations Manager
J.B. Hunt
01.2002 - 07.2026
Law Enforcement Officer
Pulaski County Sheriff's Office
06.1993 - 06.1993
Master of Criminal Justice - Criminal Justice
University of Arkansas
02.1990 - 05.1993
Operations Manager
J.B. Hunt