Summary
Overview
Work History
Education
Skills
Timeline
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Mike Alfaro

Hawthorne,CA

Summary

Dynamic and dependable professional with a proven track record excelling in customer service and problem-solving. Skilled in loading and unloading, I consistently enhanced operational efficiency and customer satisfaction. Recognized for maintaining a safe driving record while achieving branch targets through effective team leadership and strategic planning.

Overview

10
10
years of professional experience

Work History

Driver, Warehouse Orders

Four Star Seafood
01.2025 - Current
  • Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
  • Maintained safe driving records by strictly following traffic rules and regulations.
  • Loaded and unloaded trucks using pallet jacks or forklifts when required, ensuring proper handling of items.
  • Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
  • Enhanced customer satisfaction with timely deliveries and professional communication during pickups and dropoffs.
  • Collaborated with warehouse staff for efficient loading and unloading of cargo, minimizing delays in the supply chain process.

Customer Service Representative

Ganas Auto
02.2023 - 01.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Route Sales Driver

International Marine Products
04.2020 - 02.2023
  • Drove team revenue totals by bringing in top sales numbers.
  • Achieved consistent on-time deliveries by efficiently planning and organizing routes based on customer needs.
  • Safely operated company vehicle, adhering to strict safety standards and ensuring proper maintenance was conducted regularly.
  • Streamlined route operations by identifying and implementing new technologies to enhance productivity and improve customer satisfaction.
  • Demonstrated strong problem-solving skills in resolving unexpected challenges encountered during daily route operations efficiently.
  • Managed product returns, minimizing waste by identifying potential solutions or alternative uses for returned items.
  • Maximized route efficiency by analyzing data trends and making necessary adjustments to better serve customers.

Data Entry Clerk

Care More
01.2018 - 04.2020
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Sorted documents and maintained organized filing process.
  • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.

Branch Manager

WallyPark Airport Parking
03.2015 - 01.2018
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.

Education

Prepa Alfred Novel
Tepatitlan De Morelos, Jalisco
06-2008

Skills

  • Loading and unloading
  • Order picking
  • Heavy lifting
  • Warehouse safety
  • Shipping and receiving
  • Customer service
  • Payment collection
  • Positive attitude
  • Dependable and reliable
  • Valid Driver's license
  • Safe driving record
  • Problem-solving
  • Safe driving
  • Time management skills

Timeline

Driver, Warehouse Orders

Four Star Seafood
01.2025 - Current

Customer Service Representative

Ganas Auto
02.2023 - 01.2025

Route Sales Driver

International Marine Products
04.2020 - 02.2023

Data Entry Clerk

Care More
01.2018 - 04.2020

Branch Manager

WallyPark Airport Parking
03.2015 - 01.2018

Prepa Alfred Novel

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Mike Alfaro