Mike Alfaro
Hawthorne,CA
Summary
Dynamic and dependable professional with a proven track record excelling in customer service and problem-solving. Skilled in loading and unloading, I consistently enhanced operational efficiency and customer satisfaction. Recognized for maintaining a safe driving record while achieving branch targets through effective team leadership and strategic planning.
Overview
10
10
years of professional experience
Work History
Driver, Warehouse Orders
Four Star Seafood
El Segundo, CA
01.2025 - Current
- Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
- Maintained safe driving records by strictly following traffic rules and regulations.
- Loaded and unloaded trucks using pallet jacks or forklifts when required, ensuring proper handling of items.
- Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
- Enhanced customer satisfaction with timely deliveries and professional communication during pickups and dropoffs.
- Collaborated with warehouse staff for efficient loading and unloading of cargo, minimizing delays in the supply chain process.
Customer Service Representative
Ganas Auto
Long Beach, CA
02.2023 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Route Sales Driver
International Marine Products
Los Angeles, CA
04.2020 - 02.2023
- Drove team revenue totals by bringing in top sales numbers.
- Achieved consistent on-time deliveries by efficiently planning and organizing routes based on customer needs.
- Safely operated company vehicle, adhering to strict safety standards and ensuring proper maintenance was conducted regularly.
- Streamlined route operations by identifying and implementing new technologies to enhance productivity and improve customer satisfaction.
- Demonstrated strong problem-solving skills in resolving unexpected challenges encountered during daily route operations efficiently.
- Managed product returns, minimizing waste by identifying potential solutions or alternative uses for returned items.
- Maximized route efficiency by analyzing data trends and making necessary adjustments to better serve customers.
Data Entry Clerk
Care More
Cerritos, CA
01.2018 - 04.2020
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Sorted documents and maintained organized filing process.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
Branch Manager
WallyPark Airport Parking
Los Angeles, CA
03.2015 - 01.2018
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
Education
Prepa Alfred Novel
Tepatitlan De Morelos, Jalisco06-2008
Skills
- Loading and unloading
- Order picking
- Heavy lifting
- Warehouse safety
- Shipping and receiving
- Customer service
- Payment collection
- Positive attitude
- Dependable and reliable
- Valid Driver's license
- Safe driving record
- Problem-solving
- Safe driving
- Time management skills
Timeline
Driver, Warehouse Orders
Four Star Seafood
01.2025 - Current
Customer Service Representative
Ganas Auto
02.2023 - 01.2025
Route Sales Driver
International Marine Products
04.2020 - 02.2023
Data Entry Clerk
Care More
01.2018 - 04.2020
Branch Manager
WallyPark Airport Parking
03.2015 - 01.2018
Prepa Alfred Novel