Mike Anninos
Arlington Heights,Illinois
Summary
SUMMARY OF QUALIFICATIONS: Dynamic and reliable sales professional with 19 years of sales experience, customer service and sales management experience. Driven and self-motivated with proven sales abilities and remarkable creativity, always striving for continuous improvement. Expertise in cultivating long-lasting customer relationships, quickly understanding the customers’ business and needs, educating them, and offering appropriate products and services. Strong ability and passion for closing deals and negotiating. Team player at all levels, always boosting company morale. Adept at cultivating partnerships and building lasting relationships across all business sectors. Hands-on client oriented and passionate problem solver, who implements creative strategies, is dedicated to customer service, and is motivated to learn, professionally grow, and advance his career in the senior living industry. Pursues opportunities to build connections, increase company revenue and cement loyalty. Dynamic senior living adviser with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Living Advisor
A Place For Mom Inc.
07.2023 - Current
- Conducted comprehensive assessments of potential residents'' needs, ensuring appropriate placement within the community.
- Evaluated staff performance regularly, providing constructive feedback aimed at boosting employee morale while increasing productivity levels across all areas within the organization.
- Increased occupancy rates through targeted marketing campaigns and effective community outreach.
- Negotiated contracts with vendors to secure competitive pricing on essential goods and services used by the community daily operations.
- Collaborated with healthcare professionals to ensure seamless transitions for new residents.
- Developed strong relationships with local businesses and organizations, fostering opportunities for partnerships and referrals.
- Facilitated successful events and activities tailored to the interests of residents, promoting social engagement and wellbeing.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Performed 60 to 100 outbound calls a day to cultivate new business
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Mortgage Loan Officer / Financial Specialist
Mutual of Omaha Mortgage
01.2019 - 07.2023
- Duties included making sales calls, quickly connecting, and building rapport with potential clients, listening, and swiftly identifying their needs and goals
- Educating clients about appropriate financial products which matched their goals, helping them with their loan applications, setting and helping manage client expectations through funding
- Utilizing exceptional written and verbal communication skills, following up with clients and colleagues to keep the funding schedules of the loans
- Common workflow included pipelines of 80+ open loan applications for different clients, with average funding of 20-30 loans per month
- Analyzed loan applications and credit reports to determine loan eligibility and risk level
- Developed extensive network of referral partners to source new mortgage loan opportunities
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings
- Worked with underwriters to fix application problems and resolve issues
Mortgage Loan Officer / Account Executive
PHH Mortgage / Morgan Stanley
01.2016 - 01.2019
- Duties included applying technical knowledge of the PHH financial instruments to lead clients through the home financing process to closing
- Being a subject matter expert by educating clients on the different PHH product offerings, following standard operating procedures, always making sure to adhere to company requirements
- Applying problem solving strategies to manage relationships with clients, proactively motivating colleagues in internal departments (sales, underwriting), anticipating potential issues or delays, and managing loan applications to closing
- Two-time President's Club with
- Developed and maintained relationships with customers, lenders and other third parties
- Explained very technical financial information to applicants in easy to understand language
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans
- Analyzed potential risks and evaluated loan products to identify suitable options for customers
- Proactively identified solutions for customers experiencing credit issues
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales
Mortgage Sales Manager
Bank Of America Merrill Lynch
01.2013 - 01.2016
- Duties included new business development via researching, prospecting, qualifying, selling, and closing mortgages
- Originate and maintain a $2M minimum pipeline, which often exceeded $4M
- Management duties included hiring, training, coaching, and evaluating new sales associates and processing personnel, performing team performance reviews and goal setting meetings and trainings, working closely with regional and/or area mortgage sales managers to build and strengthen sales teams
- Analyzing data, marketing input, strategic leads, and customer portfolios to set suitable sales goals and motivate sales personnel, always keeping track of team morale.
- Built networking and referral systems through realtors and title companies
- Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loans for commercial and consumer clients
- Used various forms of marketing and advertising techniques to identify potential customers such as conducting information seminars, distributing flyers and brochures and telemarketing
- Built relationships with customers and community to establish long-term business growth
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning
- Managed accounts to retain existing relationships and grow share of business
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers
- Managed revenue models, process flows, operations support and customer engagement strategies
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue
Senior Mortgage Banker
J.P. Morgan Chase and Company
01.2009 - 01.2013
- Duties included making sales calls, and consulting with clients in 50 states, interviewing clients and gathering information pertaining to their unique financial situations, needs and objectives, strategizing about their current and future financial needs, quickly determining how to best help them achieve their long-term goals
- Researching current and potential customers to understand their business and needs, conduct credit, underwriting and financial analyses and qualify them for loans
- Using state-of-the-art technology to qualify clients for numerous loan programs, conducting loan risk analysis to determine available and affordable home financing alternatives, and managing the growing pipeline of clients-in-process
- Establishing an ongoing financial services relationship with clients through the delivery of world-class client service, every time
- Ranked in the top 5 out of 180 loan officers at J.P
- Morgan Chase Bank for 3 years (Midwest Division).
- Analyzed loan applications and credit reports to determine loan eligibility and risk level
- Explained different types of loans pertaining to client situations
- Developed and implemented marketing campaigns to generate new business opportunities
- Developed and maintained relationships with customers, lenders and other third parties
- Evaluated loan requests and documents to verify accuracy and completeness
- Analyzed potential risks and evaluated loan products to identify suitable options for customers
Education
Bachelor of Science - Business Communications
DeVry University of Chicago
Chicago, IL05.2002
Skills
- SKILLS SUMMARY
- Ability to handle high-volume inbound and outbound sales calls
- Demonstrated resilience in adverse situations
- Quick identification of customer’s business, needs, goals, objectives
- Strong sense of urgency and initiative to get things done
- Ability to manage high volume account pipelines, building, maintaining, and growing customer
- Proficient in VA, FHA, USDA and Conventional Loan Programs
- High proficiency in financial technologies, software systems, and business environments
- Production Leadership
- Business Referral Management
- Analytical and Critical Thinking
- Oral and Written Comprehension
- Fraud Prevention and Detection
- Sales Development
- Performance Assessment and Improvement
- Financial Analysis
- Sales Forecasting
- Understanding of healthcare regulations
- Cross-cultural sensitivity
- Assessment and Evaluation
- Strong negotiation skills
- Knowledge of senior living options
- Problem-solving abilities
- Multitasking
Accomplishments
- Supervised team of 20 staff members.
- Resolved product issue through consumer testing.
- 14 time Presidential Award winner for top production.
Certification
- Licensed MLO - 14 years
Languages
English
Native or Bilingual
Greek
Native or Bilingual
Spanish
Limited Working
Timeline
Senior Living Advisor
A Place For Mom Inc.
07.2023 - Current
Mortgage Loan Officer / Financial Specialist
Mutual of Omaha Mortgage
01.2019 - 07.2023
Mortgage Loan Officer / Account Executive
PHH Mortgage / Morgan Stanley
01.2016 - 01.2019
Mortgage Sales Manager
Bank Of America Merrill Lynch
01.2013 - 01.2016
Senior Mortgage Banker
J.P. Morgan Chase and Company
01.2009 - 01.2013
Bachelor of Science - Business Communications
DeVry University of Chicago
- Licensed MLO - 14 years
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