Mike Ascenzo
Saint Charles,IL
Summary
Dynamic professional with extensive experience in customer service and sales strategies at Two Men And A Truck and Mission Linen Supply. Achieved $1.5 million in annual revenue through effective pricing and logistics coordination. Proven ability to lead teams in optimizing inventory management and enhancing client satisfaction. Committed to delivering exceptional results in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Two Men And A Truck
Glendale Heights, IL
10.2020 - 06.2025
- Reestablished position as top salesman at Two Men And A Truck with perfect customer satisfaction scores.
- Achieved $1,500,000 in annual moving revenue consistently as first CSR to reach this milestone.
- Designed and executed pricing for largest move in Illinois franchise history, valued at $350,000.
- Coordinated relocation of three apartment complexes, including scheduling and detailed reporting notes.
- Implemented diverse sales strategies via email, text, and phone call enhancements.
Area Manager
Mission Linen and Uniform Service
Oxnard, CA
10.2018 - 04.2020
- Adapted swiftly to new industry, mastering products, services, and CRM software.
- Gained extensive knowledge of all Mission Linen offerings, including hospitality, beauty, automotive, and healthcare services.
- Acquired expertise in various disposable items, tablecloths, beauty towels, and restaurant linens.
- Oversaw uniform services for healthcare and restaurant sectors while managing inventory efficiently.
- Directed six out of twelve delivery routes, optimizing revenue while minimizing costs.
- Managed route operations with drivers, ensuring successful contract renewals and customer satisfaction.
- Coordinated complex logistics for deliveries in high-end areas and congested routes.
- Maintained fleet of 12 delivery vans and two box trucks, ensuring compliance and safety standards.
General Manager
Two Men And A Truck
Simi Valley, CA
04.2016 - 09.2018
- Managed two franchised locations in Simi Valley and Ventura, California, overseeing all operations.
- Built offices from the ground up, including warehouses, shelving, and IT support infrastructure.
- Hired and managed a seasonal crew of 25 to 50 employees across diverse roles.
- Controlled direct labor spending while meeting stringent quotas for business growth.
- Optimized inventory management strategies to reduce costs and maximize efficiency.
- Executed front-facing marketing initiatives targeting local storage units and communities.
- Developed detailed cost analysis reports for presentation at corporate level.
- Gained expertise in California state regulations to ensure compliance with business practices.
Customer Service Representative
Two Men And A Truck
Elmhurst, IL
04.2014 - 05.2016
- Achieved several franchise-specific sales milestones, including $10,000 in daily moving sales.
- First to reach $100,000 in monthly moving sales and $1,000,000 in annual sales.
- Implemented additional services such as interstate moving to enhance offerings.
- Maintained perfect attendance while managing a steady flow of clients and leads.
Professional Mover
Two Men And A Truck
Elmhurst, IL
03.2013 - 04.2014
- Facilitated efficient transport of household and office goods using expert loading techniques.
- Achieved perfect customer satisfaction scores through effective client communication.
- Obtained Class C non-CDL driver’s license, advancing from mover to driver/supervisor in two weeks.
- Maintained fleet of trucks to ensure operational readiness and safety.
Education
Associate of Arts -
College of DuPage
Glen Ellyn, ILSkills
- Customer service and sales strategies
- CRM software proficiency
- Pricing and logistics coordination
- Inventory management
- Team leadership
Accomplishments
- Managed the move of 3 apartment buildings with 120 units in each building, facilitating the removal of furniture an boxes, and returned items to original unit upon completion of unit renovations. The project took 2 years and involved over 300 separate moving services.
- Worked closely with construction companies to quickly adapt to different obstacles and schedule changes.
- Used microsoft office in order to create detailed schedule of tenants, unit sizes, and cost comparisons
- Designed pricing model with flexibility that guaranteed profitability.
Affiliations
- Family Oriented
- Musician
- Eagle Scout
References
References available upon request.
Timeline
Customer Service Representative
Two Men And A Truck
10.2020 - 06.2025
Area Manager
Mission Linen and Uniform Service
10.2018 - 04.2020
General Manager
Two Men And A Truck
04.2016 - 09.2018
Customer Service Representative
Two Men And A Truck
04.2014 - 05.2016
Professional Mover
Two Men And A Truck
03.2013 - 04.2014
Associate of Arts -
College of DuPage