Mike Ashcraft

• Handle all customer phone orders, inquiries, complaints or problems
• Ensure that all proposals, quotations and customer correspondence is prepared neatly and submitted on time
• Expedite customer orders and quotations
• Effectively communicate and interface with all internal and external departments at Peerless
• Receive, code and process new customer orders and change orders. Enter into JDE, provide order acknowledgements to customers and appropriate Sales Managers
• Coordinate shipping releases
• Generate correspondence to secure additional customer information or resolve customer disputes
• Work closely with outside sales managers to service customers
• Maintain files of all documentation in appropriate systems

· Media contact for baseball and soccer programs

· Produce media guides, game notes, news releases, and feature stories

· Generate feature content, video and other unique coverage for PittsburghPanthers.com, the official website of Pitt Athletics

· Wrote and edited news releases.

· Managed league's social media accounts.

· Facilitated interview requests from national media outlets.

· Supervised a staff of two full-time employees, 6-10 student interns and 3-4 student photographers

· Coordinated communications efforts for football, wrestling and men’s golf programs

· Executed the publicity efforts for Ohio football’s victories in the DXL Frisco Bowl and the Famous Idaho Potato Bowl

· Coordinated communications efforts as secondary media relations contact for football team and primary media relations contact for volleyball, men’s basketball, baseball, men’s golf, soccer, field hockey, women’s basketball, swimming & diving, softball and women’s golf programs

· Wrote and edited press releases including schedule releases, recruiting class announcements and individual and team award announcements as well as game previews, media notes and recaps

· Pitched stories to local and national media

· Coordinated communications efforts for baseball and women’s soccer programs

· Represented the university’s athletic department at the 2013 AT&T Cotton Bowl as member of communications team

· Oversaw game day credential distribution at home football games

· Coordinated communications efforts for baseball, women’s basketball, field hockey, gymnastics, men’s and women’s track & field and volleyball programs

· Executed the publicity efforts for the university’s 2012 NCAA College World Series baseball team and 2011 NCAA Gymnastics Championship team

· Handled all media requests and circulated information via news releases and social media during the baseball program’s 2012 NCAA College World Series appearance and the gymnastics program’s 2011 NCAA Championship appearance