Mike Atkinson
Philadelphia,PA
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of SAP modules FI/AR, CRM, and PM and technical support procedures. Skilled in identifying and resolving complex technical problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Serrala Services US LLC
10.2018 - Current
- Collaborate with cross-functional team members to analyze potential system solutions based on evolving client requirements
- Provide product expertise of our financial P2P process automation and data management solutions for on-premise and cloud-based environments
- Performed root cause analysis of reported issues to enact corrections.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Maintained response times to support business continuity.
REAL ESTATE AGENT
Keller Williams
06.2017 - 06.2022
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
SAP Solutions Director
REALTECH
06.2017 - 10.2018
- Supported Client Success Team as point-of-contact for questions and concerns and assisted with high-level projects, meetings and presentations.
- Worked with client leadership to develop solutions specifically targeting client business and marketing goals.
- Diversified portfolio for company by bringing in business from multiple industries.
Director Strategic Operations
E-FFICIENT SOLUTIONS
01.2017 - 06.2017
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Collaborated with sales support, client services and operations colleagues to deliver superior client service and maintain mutually beneficial relationships.
Business Owner
ANYTIME FITNESS CLUB
01.2014 - 12.2016
- Opened first 24/7 Fitness club in Philadelphia
- Oversaw business budget planning and administration, accounting functions, purchasing and payroll
- Stayed current with market trends to determine optimal pricing to capitalize on emerging opportunities
- Implemented SAP Business One (Cloud)
- Performed functional configuration of SAP FI/AR, HR, CRM, and MM-IM areas, while overseeing API development project to integrate external vendors).
Director Product Development
AT&T ENTERPRISE CLOUD SERVICES
03.2007 - 12.2013
- Drove continuous improvement culture in engineering to provide clear product design standards, improve manufacturability through enhanced documentation, and reduce engineering cycle time
- Recommended software solutions, built custom software proposals and developed presentations
- Directed full development lifecycle, including concept design, feature definitions and production support
- Oversaw a Product Portfolio generating $28M annually with 12-18% yearly growth rates
- Products included: Managed Application Services for SAP, Managed Hosting Services for SAP, Evaluation and Implementation Hosting for SAP, SAP Cloud Storage As A Service (STaaS), and SAP Mobile Solutioning
- Successfully established, developed and executed on an against 18-month product growth roadmap, facilitating strategy and execution of plan.
SAP Product Manager
ONDEMAND SOFTWARE
01.2004 - 03.2007
- Worked heavily with Sales in a support capacity and Product Marketing to define the go-to-market strategy, launch new releases and help them understand the product, new features, key benefits, and target customer
- Responsible for the process-specific configuration of the entire internal SAP landscape which consisted of ECC 5.0, ECC 6.0, CRM 4.0, SCM 5.0, BW 3.5, Solution Manager 4.0, Enterprise 4.7 and Enterprise Portal 7.0
- Spearheaded successful positioning, feature set and timely launch of the OnDemand for SAP Cloud product releases
- Established market-leading position amongst Enterprise competitors for two years before being acquired by Oracle Corporation.
Product Specialist
GCDS / SAP AMERICA
06.2002 - 04.2004
- Supported both operationally and strategically, all four proprietary products in the GCDS (Global Custom Development Services) portfolio.
- Continually expanded knowledge of SAP's custom product line.
- Assisted with internal and client demonstrations to showcase functionality.
Education
No Degree - Computer Science
Skills
- Broad SAP knowledge
- SAP – HANA, PM, CRM, FI
- Document and Data Volume Management
- Pragmatic Product Management
- Global Team Management
- Cloud-based solutioning
- Agile Project Management
- Partner Management
- Creative Problem Solving
- Sales Methodologies
Certification
Certified SAP Support Consultant
Languages
Japanese
Timeline
Technical Support Engineer - Serrala Services US LLC
10.2018 - Current
REAL ESTATE AGENT - Keller Williams
06.2017 - 06.2022
SAP Solutions Director - REALTECH
06.2017 - 10.2018
Director Strategic Operations - E-FFICIENT SOLUTIONS
01.2017 - 06.2017
Business Owner - ANYTIME FITNESS CLUB
01.2014 - 12.2016
Director Product Development - AT&T ENTERPRISE CLOUD SERVICES
03.2007 - 12.2013
SAP Product Manager - ONDEMAND SOFTWARE
01.2004 - 03.2007
Product Specialist - GCDS / SAP AMERICA
06.2002 - 04.2004
University of Maryland - College Park - No Degree, Computer Science
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