Summary
Overview
Work History
Education
Skills
Timeline
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Mike Aucoin

Mount Juliet,TN

Summary

Proven to excel in high-pressure environments, I leveraged exceptional customer service and cash handling skills at The Cheesecake Factory to enhance guest experiences and increase sales through effective upselling. My strong work ethic and ability to master menu memorization have consistently ensured quality service and operational efficiency.

Overview

9
9
years of professional experience

Work History

Server/Bartender

Barefoot Charlie's
05.2011 - 08.2013
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

The Cheesecake Factory
06.2005 - 08.2010
  • Served food and beverages promptly with focused attention to customer needs.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Server/Cook

Logan's Roadhouse
01.2005 - 06.2006
  • Learned and applied multitasking skills to ensure the customers' needs were met
  • Served food and beverages promptly
  • Performed opening and closing duties
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.

Education

Bachelor of Arts - Political Science

Middle Tennessee State University
Murfreesboro, TN

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Menu Memorization

Timeline

Server/Bartender

Barefoot Charlie's
05.2011 - 08.2013

Server

The Cheesecake Factory
06.2005 - 08.2010

Server/Cook

Logan's Roadhouse
01.2005 - 06.2006

Bachelor of Arts - Political Science

Middle Tennessee State University

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Mike Aucoin