Mike Baker
Jacksonville,Florida
Summary
Dynamic sales leader with over 10 years of experience in driving high-performing teams to consistently exceed revenue targets. Expertise in scaling B2B sales operations and developing data-driven strategies, resulting in significant national account expansion. Proven ability to optimize pricing strategies and leverage analytics for achieving sales objectives. Committed to utilizing strategic planning skills and comprehensive sales management knowledge to foster business growth and operational success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Product Development Manager
United Rentals
Jacksonville, FL
01.2019 - Current
- Generated consistent financial growth by managing an extensive portfolio exceeding $50M across more than 40 key accounts
- Traveled extensively throughout the US and occasionally to Canada, leading to steady national account expansion
- Optimized collaborative efforts in the field by working closely with district leadership
- Facilitated nationwide project closures by leveraging interdepartmental collaboration, achieving a 50% pipeline increase
- Increased turnkey project closing ratio by 50% through active engagement
- Strategized development of diverse fleet options for superior market positioning
- Utilized CRM for tracking capital projects, account performance, opportunities, and KPIs
- Executed annual pricing adjustments in collaboration with national account teams.
Outside Sales Rep
United Rentals
Jacksonville, FL
01.2016 - 01.2019
- Oversaw a territory with over 40 active accounts, yielding an annual revenue of $4.5M
- Earned Rookie of the Year title in 2017 with $3.5M rental revenue
- Built and develop relationships with underground contractors, heavy civil contractors, industrial facilities, mine producers, and municipalities
- Led in training sessions, trade shows, construction associations, and became the district sales trainer
- Gained extensive knowledge of market trends and competitor pricing strategies to enhance the attractiveness of product offerings
- Provided technical services and support to customers, including educating them through in-person presentations and equipment demonstrations
- Secured $2M annual rental revenue mining account following an extended sales cycle
Branch Manager
National Pump
Jacksonville, FL
01.2014 - 01.2016
- Oversaw comprehensive business operations including P/L, sales, hiring, training, mentoring, logistics and service
- Managed more than 20 team members dedicated to ensuring safety, enhancing customer loyalty, and pursuing growth
- Facilitated promotion of outside sales representative to manager
- Elevated lead mechanic to service manager role
- Forecasted revenue, expenses, fleet ROI, utilization rates, and branch expansion metrics annually
- Led weekly sales meetings to monitor quote statuses, track pending and lost rentals, and review job development
- Formulated and implemented strategies for market penetration
- Honored with prestigious recognition via UR Operational Excellence Award
- Recognized with the Top Shop award for exceptional service delivery
Branch Manager
Enterprise Rent A Car
Jacksonville, FL
01.2011 - 01.2013
- Directed team of 10, facilitating hiring, training, and mentoring processes
- Delivered exceptional customer service aimed at total satisfaction while overseeing a fleet of over 200 vehicles
- Delivered superior customer experiences, achieving top-tier satisfaction ratings
- Identified strengths and areas of improvement through targeted assessments
- Led weekly gatherings to inform employees about goals and maintain motivation
- Coached management trainees during sales calls to enhance professional skills
- Honored with several spotlight luncheons for surpassing sales goals
Assistant Store Manager
Sonny’s BBQ
Gainesville, FL
01.2007 - 01.2011
- Implemented hiring procedures through interviewing candidates, supervising onboarding efforts, and instructing a team exceeding 50 personnel
- Coordinated essential functions for seamless food preparation processes and monitored operational compliance
- Implemented targeted promotional campaigns to enhance restaurant visibility
- Organized weekly briefings to ensure staff awareness of corporate updates and forthcoming activities
- Tracked inventory trends to anticipate supply needs and aligned ordering with demand cycles
- Fostered an environment conducive to employee well-being and productivity
Leasing Agent
Campus Club Apartments
Gainesville, FL
01.2007 - 01.2010
- Regularly surpassed sales expectations, culminating in the highest leasing season performance during 2008-2010
- Enhanced property appeal with detailed competitor insights provided during tenant viewings
- Created and continuously supported an effective resident retention initiative as directed by the community manager
- Enhanced community relations by addressing resident issues promptly and respectfully
- Negotiated lease offers and finalized related documentation for prospective tenants
Warehouse Associate
H.T. Hackney
Gainesville, FL
01.2007 - 01.2008
- Collected items for transport to the assembly line
- Handled item transportation with efficiency using forklifts and order-pickers
- Formulated detailed orders in line with load tickets utilizing heavy-duty equipment
- Exceeded productivity goals by 150% while ensuring adherence to safety standards
- Ensured efficient loading of items onto trailers via conveyor and trucks
Education
Bachelor of Science - Business Management
Saint Leo University
01.2012
Skills
- Sales Strategy Development
- Team Leadership and Management
- Sales Forecasting & Analytics
- Customer Relationship Management (CRM)
- Revenue Growth & Profit Maximization
- Negotiation & Closing Skills
- Cross-functional Collaboration
- Market & Competitive Analysis
- Customer Retention & Account Management
- Sales Training and Development
- Budgeting & P&L Management
- Executive Communication & Presentation
- Change Management
- Data-driven decision making
- Customer-centric design
- Sales forecasting
- Vendor relations
Certification
- Certified MSHA Instructor, 2021
- Licensed Florida Realtor, 2024
References
References available upon request.
Timeline
Product Development Manager
United Rentals
01.2019 - Current
Outside Sales Rep
United Rentals
01.2016 - 01.2019
Branch Manager
National Pump
01.2014 - 01.2016
Branch Manager
Enterprise Rent A Car
01.2011 - 01.2013
Assistant Store Manager
Sonny’s BBQ
01.2007 - 01.2011
Leasing Agent
Campus Club Apartments
01.2007 - 01.2010
Warehouse Associate
H.T. Hackney
01.2007 - 01.2008
Bachelor of Science - Business Management
Saint Leo University
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