Mike Barnhart
Iowa City,IA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
General Dynamics Information Technology Inc
Coralville, Iowa
11.2018 - 03.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Customer Service Representative
WS Live
Dubuque, Iowa
05.2009 - 10.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
High School Diploma -
Dubuque Senior High School
Dubuque, IA03-2008
Skills
- Information Security
- Product Knowledge
- Inbound and Outbound Calling
- Paperwork Processing
- Data Collection
- Call Management
- Account updating
- Complaint resolution
- Typing proficiency
- Microsoft Office expertise
- Professional telephone demeanor
- Problem Resolution
- Account Management
- Positive and professional
- Escalation management
- Customer consulting
- Complaint Handling
- Credit card payment processing
Timeline
Customer Service Representative
General Dynamics Information Technology Inc
11.2018 - 03.2024
Customer Service Representative
WS Live
05.2009 - 10.2018
High School Diploma -
Dubuque Senior High School