Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Mike Baron

Fort Lauderdale,FL

Summary

Results-oriented professional with extensive experience in operational efficiency management and team leadership. Known for successfully enhancing service department performance at Kovac Automotive, achieved significant improvements in customer retention through the implementation of innovative training programs and adept conflict resolution. Committed to driving excellence and fostering community engagement.

Overview

22
22
years of professional experience

Work History

Youth Soccer Coach

FC Prime
Sunrise, FL
08.2016 - Current
  • Organized athletic exercises aimed at developing coordination and skill sets.
  • Developed strategies and chose ideal team lineups to implement game plans.
  • Guided players on dribbling, passing, shooting, defending techniques.
  • Ensured safety during training sessions, individual exercises, and equipment usage to prevent sports injuries.
  • Guided teams in executing strategies during competitive matches.

Service Director

Kovac Automotive
Davie, FL
01.2008 - 01.2025
  • Managed assignments and schedules for automotive service employees regularly.
  • Implemented new methods to increase efficiency in the service department.
  • Performed daily inspections of service technicians' work to ensure quality assurance.
  • Provided customers with repair estimates and advised them on additional services that may be needed.
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Designed training programs for new hires based on their skill level and experience.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Implemented processes to improve customer satisfaction and retention.

Owner

Mad Creations
Pompano Beach, FL
07.2003 - 12.2007
  • Conducted repairs on vintage muscle cars and customized hot rods.
  • Executed custom paint jobs with precision and attention to detail.
  • Performed upgrades on engine systems and optimized performance.
  • Executed custom fabrication tasks.

Education

High School Diploma -

Miramar High School
Miramar, FL
06-1984

Skills

  • Operational Efficiency Management
  • Training and mentoring
  • Industry awareness
  • Customer Sales Support
  • Team leadership
  • Customer relationship management
  • Customer retention
  • Complaint handling
  • Satisfaction monitoring
  • Community involvement
  • Athletic Performance Conditioning
  • Team Development

Affiliations

  • Kiwanis club member
  • Advisory Comity Member for Mcfatter Tech Center

Timeline

Youth Soccer Coach

FC Prime
08.2016 - Current

Service Director

Kovac Automotive
01.2008 - 01.2025

Owner

Mad Creations
07.2003 - 12.2007

High School Diploma -

Miramar High School

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Mike Baron