Mike Bartassian
Sydney,NSW,
Summary
Strategic professional in business operations with a proven track record of leading diverse teams to successfully complete complex projects. Known for driving high productivity and efficiency, specializing in process optimization, project management, and data analysis to streamline workflows and enhance operational performance. A dynamic leader who excels in communication, problem-solving, and decision-making, empowering teams to achieve organizational goals and deliver exceptional results. Adept at fostering collaboration, motivating team members, and implementing innovative strategies to ensure project success and continuous improvement.
Overview
8
8
years of professional experience
Work History
Strategy, Risk & Operations Lead Analyst
Deloitte
Sydney, NSW
08.2024 - Current
- Led a team of analysts to serve health industry clients, including hospitals and clinics. By allocating resources efficiently, managing project budgets, analysing variances, and implementing corrective actions to optimise operational performance and drive revenue growth.
- Analysed activity-based funding data to identify and recover lost revenue for major clients by detecting discrepancies in data reporting and aligning activities with appropriate funding categories using SQL and Excel.
- Developed slide decks and conducted weekly client meetings to present findings, provide updates on activity-based funding categories, and implement strategies to maximise future revenue.
- Supported and coached team members in professional development, addressing skill gaps and recognising contributions to foster a high level of employee satisfaction and retention.
Robotics and Automation Senior Consultant
Deloitte
Sydney, NSW
08.2023 - 08.2024
- As apart of the National Finance Operations Team, I led the project "Kash". I was tasked with creating a sophisticating bot capable of automating invoice requests across multiple business units within Deloitte.
- I enhanced the operational efficiency by integrating new systems and process within the company by applying project management principles and ensuring seamless functionality.
- Created dashboards, providing stakeholders with continuous visibility into project milestones and progress.
- Improved customer satisfaction by hosting meetings with executive level management to understand business needs and enhance service quality across all business units.
- Proactively recruited and onboarded high-potential team members to build a cohesive and customer-focused team. Developed training programs to equip staff with the skills necessary for optimal performance, fostering an environment focused on customer-first values and operational excellence.
- In 2023, Project "Kash" was celebrated as one of Deloitte's top 20 projects in its Global Technology Innovation campaign out of over 550 submissions, highlighting its positive impact, innovation, and my leadership in guiding its success.
National Finance Operations Consultant
Deloitte
Sydney, NSW
07.2022 - 08.2023
- Single handedly assigned client requests, overseeing task assignments and ensuring timely deliverable completion across the team.
- Effectively managed client projects across various business units, maintaining high standards of efficiency and responsiveness by consistently adhering to established processes and protocols.
- Conducted thorough analysis and prepared monthly reports for senior leadership, providing insights into invoice accuracy and Work in Progress (WIP) balances across individual projects. These reports were instrumental in driving informed decisions and enhancing financial performance.
- Introduced best practices for project and timeline management and provided training to enhance team productivity and efficiency.
- Provided strategic recommendations to senior stakeholders on engagement strategies, identifying risks and opportunities for operational enhancement.
- I played a central role in onboarding new clients, overseeing engagement procedures, and fostering positive client relationships. Acted as a reliable point of contact for client inquiries, ensuring open communication and client satisfaction.
Senior Sales Operations Analyst
Apple Inc.
Sydney, NSW
05.2021 - 06.2022
- Performed data analysis to support sales initiatives, providing targeted insights by examining daily trends and customer interactions. Aligned strategic actions with leadership goals, boosting performance and delivering measurable improvements in customer satisfaction.
- Analysed customer feedback to identify improvement areas, implementing targeted actions to address recurring areas of concerns.
- Assisted in customer call backs to resolve escalated issues, ensuring a proactive and empathetic approach to enhancing the customer experience.
- Produced comprehensive weekly performance reports for management, transforming complex data into clear insights and actionable recommendations that drove process enhancements.
Business Pro
Apple Inc.
Sydney, NSW
11.2019 - 05.2021
- Generated, followed up and filtered leads using CRM systems (Salesforce), established rapport through tailored hardware and software solutions, and facilitated immersive in-store experiences, workshops, and events to enhance customer engagement and drive sales.
- Orchestrated training sessions, led daily stand-up meetings, and facilitated seamless onboarding for new team members, empowering staff with essential skills.
- Collaborated with leadership and sales teams to develop innovative strategies, made quality decisions promptly to address business needs, and identified opportunities for operational improvement while maintaining organisational alignment.
- Resolved complex customer issues with composure and professionalism, utilised de-escalation techniques effectively, and maintained a customer-centric focus during technical troubleshooting to enhance service delivery.
- Demonstrated comprehensive knowledge of industry trends, provided mentorship for team growth, and ensured adherence to standards through regular leadership meetings, driving continuous improvement across operations.
Lead Genius Administrator
Apple Inc.
Sydney, NSW
05.2017 - 11.2019
- Established daily and weekly team meetings to ensure consistent communication, resource planning for the repair team, and alignment on key objectives. Fostered an open environment for team collaboration, reinforcing a unified focus on delivering high-quality service.
- Designed a customised dashboard for the Genius Administration team’s end-of-day reporting, enhancing visibility and decision-making through streamlined data visualisation.
- I was the first point of contact for customers to provide any updates or queries regarding their repair. I also orchestrated multiple activities simultaneously to accomplish the goal.
- I delegated workloads to all team members while sharing responsibility and accountability. I made decisions quickly, sometimes under tight deadlines and pressure.
Education
Master's of Business Analytics - Data Analytics And Visualisation
University of Technology
Sydney01-2024
Bachelor of Commerce - International Business
Macquarie University
Sydney01-2022
Skills
- Operations Management
- Customer Service Leadership
- Project Management Skills
- Sales Strategy Development
- Strong Communication Skills
- Data Analysis Skills
- CRM Data Analysis
- SQL and Database Knowledge
Timeline
Strategy, Risk & Operations Lead Analyst
Deloitte
08.2024 - Current
Robotics and Automation Senior Consultant
Deloitte
08.2023 - 08.2024
National Finance Operations Consultant
Deloitte
07.2022 - 08.2023
Senior Sales Operations Analyst
Apple Inc.
05.2021 - 06.2022
Business Pro
Apple Inc.
11.2019 - 05.2021
Lead Genius Administrator
Apple Inc.
05.2017 - 11.2019
Master's of Business Analytics - Data Analytics And Visualisation
University of Technology
Bachelor of Commerce - International Business
Macquarie University
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