Mike Bartlett
Food service
Portland,OR
Summary
Dynamic and results-driven professional with extensive experience at Sizzle Pie, excelling in team leadership and operational efficiency. Proven track record in enhancing customer satisfaction and driving sales growth through innovative strategies. Strong problem-solving skills combined with a commitment to consistency and collaboration ensure exceptional performance in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Lead
Sizzle Pie PDX
11.2024 - 08.2025
- Self-motivated, with a strong sense of personal responsibility.
- Commited to consistency in product and training.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
General Manager
Sizzle Pie at the Rose Quarter
05.2019 - 09.2024
- Oversaw production and operations within multiple arenas in Portland including The MODA Center at the Rose Quarter, Veterans Memorial Center as well as Providence Park.
- Managed employee reviews, training, schedules, menu and, payroll.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, and company SOPs.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Assistant General Manager
Sizzle Pie Downtown
10.2018 - 04.2019
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Shift Lead
Sizzle Pie Downtown
01.2018 - 10.2018
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and motivated supporting staff to ensure consistency and enjoyable shifts.
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Strong emphasis on consistency
Accomplishments
During my first NBA season at the MODA Center through efficient training, my team helped to increase sales by 30% with further increasing sales throughout later seasons. I was able to lead my team and retain employees throughout the pandemic through creative solutions such as training them shop side to efficiently contribute to our sales throughout.
Timeline
Lead
Sizzle Pie PDX
11.2024 - 08.2025
General Manager
Sizzle Pie at the Rose Quarter
05.2019 - 09.2024
Assistant General Manager
Sizzle Pie Downtown
10.2018 - 04.2019
Shift Lead
Sizzle Pie Downtown
01.2018 - 10.2018
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