Mike Behncke
Tucson,AZ
Summary
Auto Parts Delivery Driver with extensive knowledge of automobile parts and maintenance. Clean-cut, outgoing and punctual driver with experience in maintaining client relationships and fuel transport safety.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Auto Parts Sales /Commercial Driver
AutoZone
Tucson, AZ
03.2020 - Current
- Safely and punctually delivered auto parts to local automobile stores from large distributor.
- Pulled parts off store shelves to fill customer orders.
- Kept records of pickups and deliveries and obtained necessary signatures and receipts.
- Checked parts computer for stock items and initiated special orders.
- Determined parts needed by analyzing information and descriptions provided by customer.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
Quick Oil and Lube Technician
Jiffy Lube Oil Change Center
Tucson, AZ
05.2019 - 03.2020
- Kept shop areas neat, clean and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect and cool engine.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Greeted customers and answered questions about oil changes and other services.
- Applied lubricants to moving parts of vehicle engines to prevent premature engine wear.
Dairy Department Manager
Rays Food Place
Garberville, CA
07.2014 - 01.2019
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Auto Parts Counterperson
NAPA Auto Parts - Genuine Parts
Garberville, CA
05.2009 - 06.2014
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Assisted customers in finding appropriate parts promptly.
- Researched vehicles and parts via physical catalogs and electronic means.
- Ordered parts from various distributors to fulfill demands.
- Conducted cash handling, credit card transactions and register closeout at end of business day.
Education
High School Diploma -
Sahuaro High School
Tucson, AZ05.1984
Skills
- Efficiency and Time Management
- Attention to Detail
- Communication and Interpersonal Skills
- Route Planning
- Valid Driver's License
- Clean Driving Record
- Order Picking and Processing
- Auto and Engine Repair
- Inventory Management
- Problem Solving
- Dependability and Honesty
- Payment Processing
Certification
- Parts Expert, Autozone - 1.5 years
Timeline
Auto Parts Sales /Commercial Driver
AutoZone
03.2020 - Current
Quick Oil and Lube Technician
Jiffy Lube Oil Change Center
05.2019 - 03.2020
Dairy Department Manager
Rays Food Place
07.2014 - 01.2019
Auto Parts Counterperson
NAPA Auto Parts - Genuine Parts
05.2009 - 06.2014
High School Diploma -
Sahuaro High School