Mike Bitar

• Conduct quality assurance for 125+ calls weekly, upholding rigorous service standards for largest mortgage sub-servicer (Lakeview)
• Assess monthly vendor performance with scorecards to identify and improve service quality
• Execute quality assurance for 35+ Spanish calls monthly, ensuring bilingual accuracy and exceptional service
• Collaborate with business units to resolve regulatory, performance, and compliance issues
• Produce weekly quality management reports to drive data-informed continuous improvement

Current Resident DJ running multiple events monthly in addition to operating light rig and conducting repairs and updates when necessary.

• Mentored aspiring DJs by sharing knowledge of technical skills, equipment use, and performance strategies.
• Received positive feedback from clients for professionalism, punctuality, and overall performance quality.
• Kept energy levels high throughout performances with smooth transitions between songs and engaging stage presence.
• Assisted in planning event themes or concepts based on client preferences while integrating musical elements accordingly.
• Maintained an organized digital music library for seamless song selection during live sets.
• Delivered exceptional customer service by addressing any concerns or last-minute changes promptly before or during events.

• Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
• Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
• Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
• Upsold daily specials and beverage promotions to exceed daily sales goals.
• Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
• Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Implemented drink prep procedures, significantly reducing wasted stock.
• Participated in local community events as a representative of the establishment, promoting brand visibility and fostering new business opportunities.
• Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
• Led team meetings to continually improve communication among staff members, resulting in more effective teamwork during peak hours.

• Conducted thorough pre-production checks to verify equipment functionality, mitigating potential malfunctions during live broadcasts.
• Provided crucial support during live events by handling video switchers, graphics systems, and teleprompter operations.
• Achieved consistent communication among team members through diligent headset management while operating various control room equipment.
• Coordinated closely with technical directors to ensure smooth transitions between scenes during live productions.
• Enhanced broadcast quality by maintaining and calibrating studio equipment.
• Ensured proper lighting setups, enhancing visual quality for both in-studio and remote shoots.
• Operated audio mixing consoles, ensuring optimal sound levels during live broadcasts and recordings.
• Coordinated with talent and crew members, fostering a collaborative environment conducive to producing high-quality content.
• Monitored signal transmission feeds during live broadcasts by managing routing systems effectively.

• Demonstrated strong organizational and time management skills while managing multiple projects.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.

• Received positive feedback from clients for professionalism, punctuality, and overall performance quality.
• Demonstrated flexibility in accommodating various time slots or scheduling conflicts as needed during booking negotiations.
• Kept energy levels high throughout performances with smooth transitions between songs and engaging stage presence.
• Increased event bookings by building strong relationships with club owners and promoters.
• Continuously improved skillset through attending workshops, conferences, or receiving feedback from fellow professionals.
• Developed a loyal fan base through consistent performance quality and dynamic set lists.

• Provided crucial support during live events by handling merchandise, camera equipment and assisting in shoots.
• Achieved consistent communication among team members through diligent headset management while operating various control room equipment.
• Coordinated closely with technical directors to ensure smooth transitions between scenes during live productions.
• Trained new staff members on company policies and standard operating procedures related to studio technology usage.
• Conducted thorough pre-production checks to verify equipment functionality, mitigating potential malfunctions during live broadcasts.
• Hand Model.

• Balanced hotel accounts and resolved discrepancies.
• Set up and entered financial data into spreadsheets using Microsoft Excel.
• Ensured accurate record-keeping by reviewing and verifying daily sales reports, cash deposits, and credit card transactions.
• Enhanced revenue accuracy by conducting nightly financial audits and reconciling discrepancies in transactions.
• Collaborated with daytime staff to communicate relevant information about guest needs, preferences, and reservations for seamless service transitions between shifts.
• Maintained confidentiality of sensitive information by adhering to strict data privacy policies regarding guest records and financial documents.
• Maintained high levels of guest satisfaction with prompt and professional responses to inquiries and concerns.
• Streamlined nighttime hotel operations by managing guest check-ins, check-outs, and resolving customer complaints.
• Performed nightly updates to room charges and rates.
• Upheld brand standards by consistently providing guests with exceptional service, leading to positive online reviews and repeat business.
• Conducted regular inventory checks on supplies necessary for front desk operations, placing reorders when needed to prevent shortages that could impact service quality.

• Gave information about area attractions and provided directions.
• Booked appointments, accepted payments and answered guest questions.
• Trained junior team members in customer service strategies and property policies.
• Confirmed arrival and departure times for guests.
• Resolved complaints regarding housekeeping and room service.
• Organized guest events, fostering a sense of community among visitors and creating lasting impressions.
• Prepared sign-in sheets, name tags and other documents for events.
• Provided prompt responses to guest inquiries, demonstrating excellent communication skills and professionalism.
• Maintained detailed records of guest preferences, enabling tailored services during return visits.

• Enhanced audience engagement by incorporating diverse music genres and creative mixing techniques.
• Increased event bookings by building strong relationships with club owners and promoters.
• Collaborated with other DJs and musicians for memorable live performances, contributing to the venue''s reputation.
• Stayed current with industry trends and new music releases, keeping sets fresh and appealing to listeners.
• Contributed to successful fundraising events by providing high-quality entertainment that encouraged donations.
• Received positive feedback from clients for professionalism, punctuality, and overall performance quality.